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I have to build an elevator emergency phone dedicated to a single line trunk. I dont know what to set at the station TN to only use this trunk. thanks in advance I have my route and trunk built as follows: TYPE TLS TKTP COT ROUT 9 TN 004 1 01 00 MBER 1 TYPE TNB TN 4 1 1 0 DATE PAGE DES...

My company uses Octel for its auto attendant. I need to change the message. How would I know what the auto attendant mail box is? Its not identified in the listing. Is there a trace command I can use? thanks in advance

I'm having intermitant drop call / unable to place call issues with my Opt61c. My CSU/DSU is flashing occasional red net alarm. I have logged a call to the carrier and they are indicating no problem on their end. Where should I be looking. I reset my line counts and see SLIPR increments. I'm...

In my 61C I have 3 cot's ATDN to 7713. which is an ACD on site. I need to change the ATDN to 4529 which is a DN at another location. I can 4 digit dial the ext 4529 from my phone and the call completes fine. The switch does not allow me to change the ATDN to a number which is not on site...

I seem to have no control over any TN's in my 4 1 x x shelf, as described below. I read some other topics referencing XPEC DSBL, but am still unsure what I need to do to correct this. REQ PRT TYPE XPE XPEC S0 S1 S2 S3 LOC DIS RGTP 01 004 004 004 004 NO 08 02...

I have a CO trunk route with 20 members. It is used for outgoing calls. SRCH is LIN. I would like to remove trunks 9-20. Do i need to do anything more than out the TN's? thanks in advance. REQ PRT TYPE RDB CUST 0 ROUT 1 TYPE RDB CUST 00 ROUT 1...

I've been tasked with consolidating / reducing the port count in my customers PBX. Also line cards must be removed from the switch since the customer pays by the port/card. It is unacceptable to them to simply out unused TN's. As I move TN's and free up cards: example I have .DISC 4 0 3...

I have 2 analog rotary bomb proof phones in my system which cannot dial. When trying to dial a 4 digit ext after the second digit it returns to dial tone. I can rec. calls on both. My first thought was COR or COS, but I can put a std touch pad phone on the frame and dial fine. Please help.

I have 4 digit dialing to 7 locations as follows: Loc 1: ext range 1xxx Loc 2: ext range 2xxx Loc 3: ext range 4xxx - 47xx Loc 4: ext range 48xx Loc 5: ext range 5xxx Loc 6: ext range 6xxx Loc 7: ext range 7xxx In each case the Nortel Option 11c or 61C sends a 4 digit call to my Cisco WAN Via...

My Option 11C is running on a worn out UPS system causing intermitant power cycles. When the PBX powercycles my voice mail ports com up in a MSB LOG OUT state. The only way to get them back is to have an onsite person reset the card 7 1. Today I have nobody on site. Is there a way to get the...

System is option61C voice mail is Octel 200 A manager wants to record a message on his voice mail to select 0 to transfer to his admin. 0 currently transfers to the main switchboard. Can anyone help with the mechanics of how I can accomplish this. I'm sure he would accept another digit...

I have an unused Option61C sitting in storage with 2 ISDN PRI's. I do not know the actual part number on the card. Before I call my vendor I'd like to have some clue about what to ask. My question, can I use the PRI cards from the 61C in my 11C? and if so, what do I need to make them work...

I hope someone can help. My ACD paper printer stopped working. I've search through this forum and read the many post regarding ACD printing but I still can not get this working. How do I know which tty the ACD is directing output to? I connected a loptop using Hyperterm to my TTY's and rec'd...

Is there a way I can look at my system uptime? I have a remote Option 11. I've been having a regular problem with my voicemail ports going into a MSB LOGOUT state. At which point the main number to the site does not answer. To fix the problem I have to get an onsite person to reseat the dlc...

I get so much help from this forum. Now I have a new problem. I cannot dial my MUS or RAN routs using ACOD from my phone. I get a busy when I dial the ACOD's. My Phone: REQ PRT TYPE TNB TN 4 1 15 3 DATE PAGE DES DES 0008 TN 004 1 15 03 TYPE 2008 CDEN 8D CUST 0 FDN 7290...

Hi, Our receptionists complain of having to answer too many wrong numbers. We had them log the called number and found almost all to be vacant DID's or CO trunks which we own. The PBX forwards vacant DN's to ATN. To resolve this I would like to build a voice mail box to forward vacant dn's...

I've been following the paging discussiuon in thread 798-862078, as I am trying to get paging working. When I dail my acod 8814 I get connected to my paging route, and hear faint back ground noise. What is the next step? Should I be able to speak into the phone and it would be heard on all...

Hi My Octel model is 200SX. I would like to know how to build and troubleshoot a simple call menu... sel 1 for something, sel 2 for something else. I thought I saw instructions here a while back but since I need it now I can't seem to locate it. I have existing menu's already built but I don't...

I’m hoping for some help with this. I have been requested to reconnect a AT&T S201 speaker phone on a Callmaster IV phone. The customer is convinced it used to work. But I can’t get the speaker to power up. My connections are as follows: Transformer 48V .4amp Phone Other Line -7 +8...

One of my agents incomming calls rings on her phone when on an ACD call. How do I make this go to VM when she's on a call? thanks in advance