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I have a customer who has a 7.0 MICS w Call Pilot 100 3.0 . He has an existing line L001 that forwards to VM. He wants to add a line (call it Line 002) that he wants to forward to a separate VM box. I am thinking of ways to do this: 1. Use the CP100- Leave his his extension as is for L001 to...

Does anyone know if there is a specific hearing impaired solution for the Avaya Partner digital telephone? Customer asked for some kind of rating to measure the device needed- customer asked for an "M" rating.ANyone heard of these?

My customer has a wireless single line plugged into a Partner 18D set. How can this single set transfer calls to other extensions' voicemail by the flash button? If the voicemail transfer feature F14 can't be used, can one transfer a call to an extension, then let the extension ring and go to VM?

A customer has a CICS 4.1 with 5 lines that they don't want the lines to appear on the phones. For outgoing calls they want to press the intercom button, grab the next available line and dial out. The lines are loop start. I changed the lines from Public to Pool A, and gave each extension Y for...

How can you program the CICS r7.0 w CID to display only the company pilot number (555-6000) on all outgoing calls? Currently, the actual line number is displayed on calls. Thanks, jjimm

It seems many of us are having issues with forwarding lately. I have a MICS 7.0 w Call Pilot 100 3.0, and a somewhat complicated forwarding problem as well. The short story- calls go to same VM greeting twice before one is prompted to leave a message. Here's the whole story- The customer...

Installed a new Call Pilot 100 2.1 . Customer wants the DID calls to go straight to their personal mailbox after 4 rings. Currently, after 4 rings, it plays the AA greeting first, and you have to re-enter the extension. How can I disable or bypass this AA greeting, so it goes directly to their...

Customer has a MICS with a Call Pilot 100. Customer's voicemail fried, and they purchased a CP100 v 2.1(matches old CP100) from the web before calling me. Upon arrival I found the digit length to be 4 digits long. I installed the new CP100, booted it up, and found the digit length to be 3...

Can the CP150 rel 7.0 be used for 2 separate night bell groups, each controlled by a control set? My customer has 2 groups they want to treat separately in the Voicemail. In CP150, lines 1-2-3 have greeting 1 and 4-5-6 have greeting 2. In MICS, I have them set up in 2 different ringing groups...

I am setting up my first backdoor, and would appreciate any help. I am working with a Call Pilot 150 rel 3.0 with a MICS 7.0. The line is the 10th line (line 064 in MICS) in the CP150. Ans=yes for line 10, and Rings=0. The table is set to 1 with greeting, which works with ringing group 1...

My customer is using a Castelle Faxpress 5000 8 line model for fax broadcasts, and it does not seem to be working correctly. The Castelle support folks do not understand the difference between POTS lines and DIDs, or the difference between a series and parallel connection. The customer has 8...

My customer just started having a problem retrieving her saved messages in their Call Pilot 100. This is the receptionist on ext 21. The display reads "6 saved messages", but when she presses 6 to play them, it just cuts off to dial tone as if there are none. I tried leaving a message and...

A Merlin 1030 with Feature Card 4.0 had a power failure and lost its programming. The 8 line x 6 station system was set up for Pool lines on two buttons (not "Square" with a line on each button). Before the power outage, everyone could dial out without dialing 9 first. Now, only extension 10...

Partner has 10 (system)lines. There are 4 fax machines, each has a line (4 fax lines) One main fax number to be called (pilot). Fax server is designed for 4 or 8 analog lines. What's the best way to set up the fax, including line rollovers ?

Is anyone familiar with using an efax solution like the Castelle 5000? It allows faxes to appear on PC. It was designed to use analog lines, but was installed using Partner digital fax extensions instead, using T&R only-no data leads. Doesn't look quite right. Right now the server is sending...

I apologize in advance for this lengthy post about this *@#* problem. I have a MICS 6.1 system with Call Pilot 150. It uses no CFNA at the moment, for a reason, which caused many posts to be created months ago. The user wanted only lines 1-4 of 6 lines to be answered.Lines 5 and 6 were not to...

Does the Norstar CICS or MICS offer a ringing line preference? I know different systems call this by different names. What I mean is when a call rings in, that line is selected automatically when one goes offhook, without having to press a button.

I have a hung line on a 6.1 MICS ksu with Call Pilot 150 , which may be due to disconnect supervision. I have checked my trunk lines - DS is set to Super Full Autohold is set to N I am calling telco, but have two questions- Is there a "default" time on the LS/DS trunk cards in the for the...

What does "backwards compatible mean? I'm installing a Call Pilot 100 2.0 on a CICS extended 2.0 w IRAD. I have been told by equipment dealers that the Call pilot works only with CICS 4.1 and above only. But, I just spoke to a tech who told me that it will work because it is "backwards...

I am installing a Call Pilot 100 VM with a CICS ksu. Everything seemed ok until I programmed the manual night service button on sta 11, (F*3 and F871). When I press the button, it does not activate the Night service, but is denied. The System version reads 30BCK07, which I interpret as CICS...