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  1. 181077

    Hunt Groups if phone is not on cover

    Hi, I have a First Aid number set up that when dialled goes to a specific hunt group with all first aider ext numbers. My problem is that if a phone is not on cover (person is away from desk, or forgot to put this on)the phone just rings out at that extension and does not move to the next...
  2. 181077

    Nice- picking up other agents calls

    181077 (TechnicalUser) 25 Apr 05 6:10 Hi there, I was wondering if anyone has experienced the following problem with NICE systems. When searching for a call for a particular agent it brings up all the agents details and login id's but it is another agent that is speaking??. I have checked...
  3. 181077

    NICE call recording system.

    Hi there, I was wondering if anyone has experienced the following problem with NICE systems. When searching for a call for a particular agent it brings up all the agents details and login id's but it is another agent that is speaking??. I have checked all the logins and they dont appear to...
  4. 181077

    Setting up new administrators on the Definity switch

    Hi, I am trying to set up a new administrator on the definity switch. I have tried to assign them with a new login and password by using the command: add login xxxx (where X is the login name). However, when I put in the command I get "login is an invalid entry". I dont know if I have the...
  5. 181077

    Minicoms and creating cover answer groups

    Hi, Does anyone know if it is possible to create a cover answer group with minicoms so that they all ring simultaneously and anyone in the answer group can answer the incoming call?. I have tried to set this up by creating a coverage answer group but find that not all of the minicoms are...

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