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if this feature is not set to Attd should calls still be sent to the Attendent if mishandled?

Hello, I've been backing up my Val boards with no issues for the last the last year. All of sudden when I try and export individual files i'm getting teh following error form my ftp session ftp> get wav test_Test.wav 200 Port set okay 550 File "wav" not found or permission problem there is a...

Hi there.. My company are migrating their existing PSTN circuits to IP for their branch offices mainly part of a cost saving exercise. One immediate benefit that sprang to mind was could be the ability to interconnect each branch for IP Office setup. Can anyone tell me what will be required...

Hey guys, I've just installed IP softphone R6 on a bunch of laptops and it works perfectly. No problems what-so-ever and quality is great. However, I do have an issue when I install the client on a PC (desktop). It takes the settings and logs in fine, but you don't get audio from the guy...

Hello again I know plenty of documentation exists on this within the Avaya site but can someone tell me if this is okay to do and will it have any impact on TSAPI links that are already configured on the AES? Also, a step by step guide to doing this would be great. Can anyone explain in...

Hello, I have a problem with some extensions where they can't be reached from another one of our G3si. I have ran a trace from a station that can dial some numbers in a particular range but not all. the trace cam back with denial station message (and code 0x211). The routing is set up...

Can anyone tell me what port needs to be opened for VPN access to CMS (or where I can find it)? Networks team needs the IP and Port for security reasons? Thanks

really silly question, but how do you use the directory from a your phone (i know you hit the diretory key)

Hi again Is it relatively easy to add in say 20 announcements telling the calling party that dials into a Meet Me conference call what number they when they join. For example, when you are the second party to join to dial in you hear an announcement saying “you are the second party to join the...

Hi all, I was asked recently if Cisco CM can integrate with the current Avaya system we have in place. Also asked type of trunk is typically used to interconnect the two. I’m guessing that the you can integrate both systems and SIP would be the preferred trunk type???? My company is planning...

Hi Guys is there anyway of changing the amount of rings say in customer options so that when you manually key in a number on a 4620/2410/6816/6808 it rings more than one before it call forwards? I have cover answer groups for different teams and they all have an on-call rota in place and rather...

Hi, How does one change a user password in cms v13? the help is extremely vague.... user can't remember the password!

hello all, Is the refresh rate for CMS version 13.0.HB.05 hard-coded to 30 seconds? Can this be changed for individual users or is it a system parameter across the board?

can you call forward calls to an X ported number that goes to cover straight away? I can't call forward to a particular extension but others seem to be fine. Could it be a COR and COS issue?????

Hi there, Having a problem with Soft console software. Fisrt we couldn't connect to the directory that was stored locacally on a file server. The when we re-installed the software we get a couple of errors e-clarity is running can't connect to e-clarity and we're missing phlanex.ocx file...

What is the command to view IP addresses that are assigned to different board types? Also, I want to back up all my announcements on a VAL board. Do you have to back them up individually or can backup the entire board.

Hello again, Its an odd one this. A user makes outbound calls to mobile/landlines and the site number is displayed. User sitting next to her and with a port on the same Digital line card makes a call and her digits are displayed… Had a look at the station templates (6408's) and both are...

Hi there, Have a problem with a Bridged appearance setup. We have an extension set up as a hotline. Users call the hotline number which then rings in that area on a 6416 (it is not handled on this phone). The hotline extension appears as a bridged appearance on three keys on the phones of the...

Hi there, We will soon be setting up a new office in a different region and the hardware for the new site will match our existing kit, s8700’s G650i’s. On the existing system we have both IP and TDM functionality. The new site will also run as an IP platform. My question is, what is required to...

Is there a way of checking your CPU usage on a G650i? or indeed a S8700? What kind of activities on the G650 would be CPU intensive?