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Can I delete MSB from the 10 affected instruments for ACD Queue without any side effects? I'd hate them to end up with MSB set and no way to get it back if someone doesn't answer within a number of rings. Environment: CS1000 on Opt 11C, basic ACD (no symposium) and 3904 instruments. A...

333 is the extension that feeds our ACD. Is there a way to have the 333 line not ring, or ring a short number of times (currently set to 4, I'd like to make it 2 or none so all calls go into ACD when ACD is active) and longer (like 8) when it is not? I'm trying to make sure all calls go into...

I have a request from upper management for data on abandoned calls. Environment: CS1000 on Opt 11C, basic ACD (no symposium) and 3904 instruments. A smallish "mountain resort" front desk and back office are involved. Using OTM for realtime collection, costing and transmission of records to...

We have a Meridian Opt 11c with HMS-400 (hospitality version of CallPilot) and I have a request to set up something for emergency notification. Can "all" phones of a class be rung at once so we can read/send a message or (better in my opinion) voicemail be set up to send voicemail to all phones...

I've got "old" exchange server 2003 on existing server with IIS (and Domain controller). Have added "new" exchange server and moved most mailboxes. Inside network, users on new server can open browser window and type old\exchange\ or new\exchange and get OWA window just fine (URL changes to...

Have primary exchange server 2003 on server "Kumu". Have installed second server "Huli" with exchange server 2003, added service packs to windows server 2003 standard and exchange server 2003. Am running Native mode on exchange. Intent is to move all users to new server, leave it as exclusive...

I have an 11C with music on hold previously set up for a trunk card and external cd player (which died). TN is 9 2. I also have a MIRAN card and finally got a long music track playing/available on two of it's channels. I can dial in to the ACOD for that RAN route and hear the new music...

We have a number of 2210 wireless handsets in operation here, need to replace some (accidents with storm drains, etc.) and purchase some additional units. Does anyone know how the 6620 units stack up against the 2210 units? In particular, is the 6620 any more durable than the 2210? Are there...

We have an Opt11c, w/medium MIRAN and an ACD set up with about 8 instruments on it. Boss wants to add Music On Hold with periodic advertisements interspersed for customers that have to wait for a reservationist. Currently have MOH coming in from a mini=cd player that keeps dying, so MOH goes...

We're experiencing a large number of rings before voicemail picks up. We have a System 11C using HMS-400 for voicemail. (The HMS-400 is a hospitality flavor version of CallPilot, near as I can determine). When calling 399 (our voicemail number) or 2399 (alternate entry poing in HMS-400) we...

When I look at the data log on our HMS-400 (presumably a PMS version of CallPilot), I find a lot of errors: Error 3343, Unrecognized Database Format. It seems an error is generated about every time someone hits voicemail, and the data log begins anew each day so I can't see history beyond last...

We have a System 11C using HMS-400 for voicemail. (The HMS-400 is a hospitality flavor version of CallPilot, near as I can determine). Voicemail is on 399. When dialing 399, we get at least 4 rings, then a stutter ring, then finally voicemail picks up. Similarly, when someone dials an...

As a holdover from a previous old old Fujitsu series switch, several of our inbound trunk lines showed on different instruments in the office area. As a result, when the Opt11C was installed this was duplicated. Later, these lines were changed to ATDN to 598, an auto attendant number. Nobody...

We've had an issue with a contractor that did "something" while trying to debug a line problem, and and suddenly, the time is 12 hours late (that is, at 0100 today, the system reports 1300 yesterday as the time). The contractor had to be unplugged (a long story) and we have the switch back in...

We have a relatively new Opt 11C with an ACD set up. We use HMS-400 for voicemail and auto attendant, and OTM for most of our maintenance tasks. We (two expreienced IT folk, but pretty new on Meridian) are both learning fast as we fix things the installing vendor left undone or incorrectly...

We have a relatively new Opt 11C with an ACD set up. We use HMS-400 for voicemail and auto attendant, and OTM for most of our maintenance tasks. We (two expreienced IT folk, but pretty new on Meridian) are both learning fast as we fix things the installing vendor left undone or incorrectly...