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S8300/G700/CM R4.0.3 I'm unable to program the ip-services for BCMR connectivity on an S8300. When I set the service type as 'SAT' and set the local node as 'procr', the system returns "procr" Local node name cannot be procr if service type is SAT'. I have processor ethernet enabled in my...

Greetings, I've done several installs in the past in which MM resided in its own private domain. Now, I'm paying more attention to these choices and trying to determine difference between joining a private Windows domain vs corporate Windows domain. The concept and planning guide indicates...

Greetings, Is anyone using an Internet-based remote access application such as GoToMyPc or Logmein to access their MAS? If so, any feedback to share? Regards, Seezer

Greetings, I am preparing to apply MM R3.0 (MSS) service pack 3 for a customer. The MM is running the GA release and does not have any service packs or patches. I've read the readme file and it appears that SP3 is cumulative, and contains SP2, SP1, and subsequent patches. Can I skip SP1/SP2...

Our customer w/MM R3.0 (T1 QSIG) reported that their attendant was having problems picking calls that resulted from a '0' out operation (either from the mailbox or Caller App). We recreated the issue on our system (R2.0 w/H.323) and observed that it takes MM three seconds to release the call...

Greetings, I'm doing acceptance testing for an MM R3.0 (MSS) that will be installed soon. Everything tests good except for MWI for fax messages. When I send a fax to a fax-enabled mailbox, the MWI lamp on the phone does not light. Using the operational history viewer, I can see fax call hit...

If a customer would like to use the Outlook client to manage voice and fax messages with MM w/MSS, is it preferable to have the corporate LAN interfaces reside in the customer's data network? Or can the corporate LAN interfaces reside in the voice network (separate VLAN) as long as a Layer 3...

I've done several MM 2.0 installs (all with the MSS back end) and am now faced with a 3.0 install (also with the MSS) in about a month. Unfortunately, I won't have time to attend training. For those of you with 2.0 and 3.0 installs under your belt, how difficult is a 3.0 install without formal...

For those of you with a S8300/G700 and MM710, what are the appropriate synch settings when using the MM710 with a PRI circuit? set synch interface ? set synch source ? set synch switching? Regards, seezer

Currently I have VOA working wtih EAS, the problem is that it is only working with agents that are not assigned with auto answer for ACD calls or auto answer set to "none". Let me know if you have any suggestions. Thanks

We're upgrading a customer's G3r to an S8710 w/CM3.0.1 (multiconnect). We've been sent the MOST tool, but have never used it before. When restoring the translation from the G3r to the S8710, does the process reclassify the PPN cabinet to an EPN cabinet in the translations? Any one care to...

I recently installed an MM R2.01 system connected to an S8500/G650 (CM 3.0) via H.323 integration. Upon testing, I noticed in the op history log that the calling extension is not being passed for internal calls; external numbers are correctly passed to MM. This is how the integration info is...

We installed an S8710/G650 with several LSPs (CM 3.0) for a customer a few weeks ago. New CM service packs and firmware updates for the G700 are available. Also, a few circuit packs and media modules came from the factory with firmware that is older than what is listed on Avaya's website. We...

Does network region codec set selection (G.711 intra region calls, G.729 for inter region calls) apply when configuring network regions that contain only analog and DCP phones? In this case, network regions are LSPs conntected to the main site via a WAN. The LSPs are in the same area code so...

I need to apply some patches to a customer's S8700 servers. I've downloaded the patches to the active server via the maintenance web page using dial-up networking. Has anyone downloaded patch files to an S8700 standby server via DUN using any means? I've tried to tftp, ftp, and sftp the patch...

Can a mailbox on an Octel 50 be configured as a greeting-only box? A customer with a 50 would like to have calls to certain mailbox play the greeting once then disconnect. I'm not very familiar with the 50 and the Supervisor's guide from the Avaya website was not clear on how to enable this...

To those of you running VoIP using Avaya PBXs and Cisco network hardware, how are your switchports (the ones the IP phones hang off of) configured? While Googling, I've seen the following config or some variant of it: interface FastEthernet0/1 switchport access vlan x switchport trunk...