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  • Users: danburger
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  1. danburger

    Call handling with basic call center v11

    We use a pair of S8700 servers with Communication Manager 2.0 and EAS to handle calls in our call center. We have a building a mile away with an s8300 and CM 1.3 with basic call center v11. We are setting it up as a temporary/short term DR site to receive calls. We have been able to drop the...
  2. danburger

    Desktop Wallboard

    We have a pair of S8700s running Communication Manager and are currently using Concentric Solutions for our screen pops with our mainframe application. We are looking for a reasonably priced desktop wallboard to give the agents an idea of what's going on. We are testing Avaya's CCE product but...
  3. danburger

    Intuity Audix Internet Messaging - Faxes

    Is there a way to configure Internet Messaging so that it sends only Faxes from my voicemail box to my Exchange server?
  4. danburger

    Message Lights for Direct Agents

    We are in the process of moving from deluxe mode to EAS using direct agents. Right now, the message light for Audix is lit only when the agent logs in with their agent id. Is there a way to also light it on the station when they aren't logged in?
  5. danburger

    checking for all agents in AUX

    We recently converted to EAS (skills based routing) and have had to change some procedures. Before we didn't use AUX at all. Now we have decided to use AUX for our agents to go to meetings and other things. Is there a way to check for all agents in a skill in AUX so that we can queue a call to...

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