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  • Users: MSLORIEANN
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  1. MSLORIEANN

    Call Barr

    We have a new customer that we just installed an IP OFFICE R11 for. On their previous system, they said they had the capability to Barr phones that were abusing the system from making calls for a period of time. Don't ask why they didn't fire the person. I know we can do this from SysAdmin...
  2. MSLORIEANN

    Analog Lines and IP Phones

    Has anyone installed IP Phones on an IP Office with analog lines since the V2 Combo Card 700504556 and the V2 Analog trunk module was released? I was told that it would be the answer to the Echo and Jitter that caused previous installations to fail. Anyone with experience?
  3. MSLORIEANN

    Leave Message for Other Users in VM Pro EASIER

    I have a new customer that had an Intertel system on that system to leave a message in another users voice mail it was quite simple. He simply picked up his extension handset and pressed 6 dialed the other users extension number and pressed 1 to skip the users greeting and left the other user...
  4. MSLORIEANN

    IPO Partner Edition 6.1 Auto Attendant Answers but doesn't play greet

    R6.1 I am using only one Auto Attendant, the calls follow the programming, which is set for delay for 4 rings. The System answers after 4 rings but doesn't play the greeting - You get silence. If you press the selector codes it takes you where the system is programmed for and it sends you to...
  5. MSLORIEANN

    Partner R7 Time / Caller ID

    When did the Partner ACS start synchronizing the time from the caller id info? My customer has a R7 and they just activated caller id - the time isn't syching. Is there something we can turn on? Is there a patch? Thank You
  6. MSLORIEANN

    Wall Mounting a 1400/1600 Phone

    Hi all! This is the first time I have sold a 1408 set. The product description said this is wall mountable and to flip the mounting stand. Now that I have the units, I do not see how this will work. Anyone have any tips or clues on how to accomplish making this a wall mount set?
  7. MSLORIEANN

    Queuing for users

    I am working with IP office 500 (5.0) and Voicemail Pro (5.0) All of my users have their own DID's. I'm trying find the best way to queue callers independent for each DID. For instance, call flow would be as follows: If the user is on another the call the caller would hear.... "The caller...
  8. MSLORIEANN

    Digits not being sent over a T-1

    We have a call center customer who has developed a problem we can't solve. This customer has single line sets and a T-1. About 120 days ago they started not being able to complete calls. It has been random; both extension and time of day. Most of the time they can complete the call, 20% of...
  9. MSLORIEANN

    Programming a Flash/Recall button on the NEC Electra

    I am looking for instruction on programming a Flash or Recall button to enable us to perform Centrex transfers from our NEC ELECTRA PROFESSIONAL LEVEL II System. Any help would be appreciated.
  10. MSLORIEANN

    HFAI

    We were trying to duplicate HFAI functions (hands free intercom) on our IP Office. We have ran into a problem with transferred external calls. Unlike the Magix, which is hands free only when another internal user calls the telephone, this system answers transferred external calls, hands free...
  11. MSLORIEANN

    How do you eliminate the "DROP ANSWER" Feature?

    How do you eliminate the "DROP ANSWER" Feature when you want to pick up a parked call? We upgraded to V3.0 recently and developed this new "feature". Prior to the upgrade, when a parked call was announced, we simply pressed the appropriate PARK button answered. Now we have to press the Park...
  12. MSLORIEANN

    CALLER ID ON ANALOG TRUNKS

    We have a Definity Software Release 11 with serveral TN747 (63115) and want to have Caller ID enabled in our system. I cannot find any info on just plain old caller id. Will the TN747s support this or is there another card available that will make this happen. Any help would be appreciated...

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