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Hi all, Is there an easy way to get a printout of all extensions who have an active Follow Me (No CDINI)? Thanks in advance. NCCOI ************************************** “Science may never come up with a better communication system than the coffee...

Hi all, I'm new on the Sopho and have a question: I have to separate the internal from the external calls toward an extension. I want to divert the internal calls to another extension and want to answer the external calls by myself. How do i configure this? Thanks in advance. Nick...

Hi all, I need some help please. We have BC12SP11 and we want route 1 to send from some extensions prefix and number to called party. With CUST 4 at the extension we can lead it to route 1 which also gets CUST 4, but how do we configure the route-parameters? Below as how route 1 is now...

Hi to all, How do i configure getting alarm 2 or higher on my DECT-extension or cellphone? Thanx i.a. ************************************** “Science may never come up with a better communication system than the coffee break.”...

Hi friends, I need to know the direction of the traffic at the trunks in our routes. Incoming or outgoing or two-way? How can i verify this? Any suggestions? Thanks in advance. ************************************** “Science may never come up with a...

Hi all, It's for two days now when i send LIDAP; i get COMMAND BUSY. How can i interrupt it? Thanx in advance. “Science may never come up with a better communication system than the coffee break.”

Hi all, We have the problem that calls transferred by OWS to ACD-group don't fall back to the originating OWS at No Answer. Any ideas how to solve this? We have BC12 SP11 and DNA5.2 SP4 Thank you for coöperation.

Hi all, I want to learn more about the signals in HIMDP and STRAP a.o. to try to understand them. Can anybody provide me (the more the better) information about it? Thanks in advance.

Maybe a usefull tip to everyone: I use Signal Generator to remotely logoff and logon ACD-members. It works great! Each keypress needs a separate SG-command: With KSDDP you get the needed equ: i.e. KSDDP:DIR=4189; Provides: KEY SYSTEM DIRECTORY DATA DIR CUST EQU CAT ADN...

Hi, In thread806-933520 i found a lot of information about FTSAS. This command doesn't exsist anymore (we have BC12SP10), now it's SGSAI. My question is: Which parameters and values do i have to use to achieve the same result as i should with FTSAS? In other words: When i want to initiate/end...

Hi all, I would like to know if it's possible to automatically store all the occured alarms in a logfile. Any ideas? Thank you in advance.

Hi there, See below: <cldfp; FILE ADMINISTRATION DATA FILE STATE AAU ACT IODEV/PATH USER DEVICE STATE PRIORITY CALL-LOGGING CIL-1 READY/STARTED C FILE STATE TTMS ACT IODEV/PATH USER DEVICE STATE...

Hi, I have a SPU4 in my sparekit and want to use it, because of MEX. What's the entire procedure to install a SPU4? I checked ALEX but it's not clear to me. Can anybody help me? Thanx in advance.

Hi friends, I just want to learn more about the error codes in the History printout. Which codes are very important and need quick action? Which codes are less important and need a later investigation? Which codes are not important and can they be ignored? Just all information about this part...

Hello friends, With ACCSP:dir=xxxx&xxxx i can check the status and/or availability of the groupmembers of an ACD-group. Is there a way to do the same for members of hunting-groups? Thanks i.a.

For some of our operators (OWS) it's sometimes not possible to transfer a call to an ACD-group with an entirly occupied queue, although there is a CDINI from this ACD-group to another ACD-group with more than enough space in it's queue. The operator gets "busy" and is not allowed to tranfer the...

Hi folks, Can you help me with the following problem: After we upgraded to SP10 (BC12 and coming from SP6) we found out that at some (not all) of our ACD-extensions the queue-info not refreshes when members are activating or de-activating their DBC 4223 by pressing the CAD-button. So our...

Hello friends, We have 3 different users and 2 systems muting in our MD(BC12SP6). All the commands they give are logged in one command logfile (path=/sysn/usr1/ses/ic/commandxx.dat). I would like to know if it's possible to log the commands of each user/system in a different (own) command...

Hi folks, Can anybody help me with this? <gpdap:grp=14; GROUP CALL PICKUP DATA GRP LIM DIR AGRP MGRP 14 3 5531 END <gpgme:grp=14,dir=5531; NOT ACCEPTED DIR NOT IN GROUP How come??? How to solve this?

Hi there, Is someone of you all familiar with configuration of the Soundstation II? This is an ats specialy for audioconferencing. Which itype do i have to use. Is there any information available? Please share it with us Thank you!