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we have an ipo running v8.1 with 1608 handsets running 1.3.2 firmware. we've received a new batch of 1608 handsets. they need to be upgraded to 1.3.5 to avoid the known issue of duplicate mac addresses on a downgrade to 1.3.2 is there a routine to upgrade the handsets to 1.3.5 without upgrading...

i've plugged an external music source into moh port on main board. what do i configure to tell the system to use the external music source for moh? i've entered admin programming, pgm 41 and music source on channel 1 is set to internal & it won't change. any help greatly appreciated

i have xserver 226 with 2 sata drives in a raid1 config on hostraid controller. looks like the host raid has failed. i have a second identical server setup with the exact same hardware config. 2 sata drives in raid 1 on hostraid controller. assuming the first 2 drives are ok can i move them to...

we receive mails from a particular domain (externaldomain.com). we would like to send all mails sent from any address in this domain to a distribution list on our exchange server (dist_list@mydomain.com). is this possible with or preferably without 3rd party addons. we're running a single...

5610 stopped working. was running firmware 2.9010 now when its plugged in 2-3 secs then displays initializing 1 sec displays inflate failed 1sec displays restarting...d phone reboots & starts the cycle again. it looks like the phone can't load a boot file. is it possible to replace / reload the...

2 ipo 500 connected via mpls. both running 4.2.17 site a user is visiting site b. hotdesks on a spare phone on site B with their site A extn. hotdesk user rings site b user. call connects. site b user rings hotdesk user. call goes to vmail. also site b user can't transfer to hotdesk user dial...

ip 406 running 4.1.15 client would like unique customer number (custome id) displayed on handsets on incoming calls. ldap only supports 500 entries. ipo directory supports 1000. client has a customer list of approx 10000. 2 questions 1. will vmpro & Third Party Database Access (IVR) license...

IP office 500 4.1.12 pri trunk card installed with default 8 channels only. telco is providing fractional pri. is there an option within system status or monitor to confirm the number of channels the telco has enabled on the pri line? thanks in advance for any help

hi, we're backing up sbs 2003 using ntbackup. full backup each night. we're running out of space on our tape drive & i'm looking at options to reduce the amount of data we're backing up each night. i've the information store option selected to backup exchange. what i'm wondering is can i...

HI, we're using ipo 406DS running v4.0.5. we have analog trunk card with 3 nokia 32 mobile terminals connected. any calls to mobile numbers get routed to the mobile terminals. this is all working fine but... there is noise on any calls. a constant buzzing can be heard during call setup & the...

Hi, 2 871 routers. static public addresses site to site vpn configured web access is working - no dropped packets. i can ping across the vpn but i'm dropping packets. as part of the troubleshooting we discovered the following ping -l 1474 to remote lan ip address 100% successful if we drop the...

Hi, i have configured 2 871 dual ethernet routers to connect via site to site vpn. to test before installing them on site i've connected them with a crossover cable using their fastethernet 4 interfaces. the wan (fa4) interfaces are set to static addresses. i've connected both to our internet...

just installed ip office v3.2.53 with phone manager 3.2.28 phone manager profiles are saved to my documents\avaya\ip 400\phonemanager\profiles\extn the file that appears to point to the profile location is my documents\avaya\ip 400\ phonemanager\profiles\userid.ini my problem is. on the clients...

does anyone know how the voip channels are assigned on calls? is channel 1 always used if its available then channel 2, then 3. on each new call does it take the first available channel? is there a way to id the channel a call is using? is there a way to identify if there is a faulty channel on...

Hi i have a windows 2003 server with a very full c: drive on investigation its the system volume information folder thats hogging all the spare drive space. as far as i can find out this is the location for the system restore points (the same as xp). but i can't find were i turn off system...

we have ipo 403 & 406 units on several sites. the user has to press the hold button twice or 3 times to place the call on hold. this doesn't happen every time. but it does re-occur. its not user error as we have seen the problem ourselves on our own system. this problem has turned up on several...