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  • Users: dwone555
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  1. dwone555

    "Well, this isn’t good :(" Email from Avaya Spaces to all Workplace Users

    I'm sure we're not the only Partner getting emails forwarded from our customers that state the following: Subject: Avaya | We've removed (Customer Domain) from your account. Body: Well, this isn’t good :( It’s official, (customer's email address here) has left the building! We’ve removed...
  2. dwone555

    Certificate Failure Loop - 500V2

    Here is the scenario: - Avaya IP Office R11.1 - 500V2 Control Unit - J-Series Phones - Avaya Workplace App and Remote Phones - SIP TLS is on - A custom Cert was created for the use of the Workplace App (Subject Alternative Names - SAN's) - Preferred Ports are in use - Has been in service for a...
  3. dwone555

    IPOSS 5 Year Unavailable Term

    Just checking with other partners out there. We've been denied IPOSS 5 Year terms recently for new SE sales. All responses are "Please consider 36 month support" What's the word on the street?
  4. dwone555

    Losing Avaya Customers to Avaya!

    I am taking to this forum as more of an outlet, and to see if other BP's have experienced this issue. We have a customer that we have serviced for over 10 years, and was sold Avaya Maintenance somehow from Avaya Direct Sales. The customer was contacted by a BP (which will remain unnamed)...
  5. dwone555

    Server Edition Expansion User not logging in NoUser logged out

    In testing, i have setup a few phones to register to a local expansion instead of the primary at remote sites. The resiliency will be much more effective as the local expansion has local trunks as well. If the Wan goes down, the expansion will stay operational. The problem is if a reboot is...
  6. dwone555

    Server Addition Failover (Avoiding Select Server Edition)

    I wanted to confirm my understanding, as I know others have setup this scenario. I've seen several posts on this, but not directly siting the documentation. Can any point me to the documentation in the Knowledgebase? The customer has around 150 phones registered to the Primary Server with a...
  7. dwone555

    TIE T1 Lines need to follow Night Button For Certian DNIS Digits

    The customer has a (24) channel T1 setup as a TIE-TOLL line. Outbound is operational. Inbound is also operational for the standard DID's. e.g. XXX-XXX-X101 rings only extension 101 I need to have a specific number to ring the operator when the Night Button is off, and go to the Automated...
  8. dwone555

    Remote 9608 H323 "Registering"

    I was unable to find similar post on this, so i hope i'm not the only one coming across this issue. The remote phone sits at the "Registering" screen then goes to the "Press <> for Feature List." screen with the a=, b=,c =, then goes back to "Registering" again. The ports have been forwarded...
  9. dwone555

    VMWARE Server supporting VMPRO, One-X, Xima, and Remote Access Client

    Hello all, I would like some other opinions based on this solution to the customer. We would have a single server that has VMWARE installed with two Servers built; one the Apps Server (CentOS), the other Windows 7. This greatly reduces cost of purchasing a Server edition of Windows and...
  10. dwone555

    SMDR Program

    In reference to thread940-1713657, I now have an scenario in which I would like to pull SMDR from multiple systems on the same PC. I tried renaming the SOSO application to allow a different instance to run and adjusting the port number for the additional instanced, but this failed with errors...
  11. dwone555

    Line Ownership &quot;Night&quot; button

    In reference to this: thread940-1660096 I am trying to setup a "Night" button to control the rings at night for a setup with Line Ownership. Currently the calls go to extension 10's VM after 5 rings. At night they would like to press a button (Night) and it would then not ring the phones but...
  12. dwone555

    SCN Call Record Issues from Remote Site IP Phone (9608), But Digital (9508) Works!

    Hey Gents! Here is the scenario with the issue: Site A 500V2 8.1(67) Patched* PRI VMPRO Centralized Site B 500V2 8.1(67) Patched* PRI Site B phones: Extension 1100 (Digital 9508) Automatic Recording Set on User Extension 1200 (IP 9608) Automatic Recording Set on User A new DID call into...
  13. dwone555

    IPO Release 6.0 SMDR work around?

    In reference to this: http://www.tek-tips.com/viewthread.cfm?qid=1614161 I couldn't reply to this thread for some reason.. Does this still work? I downloaded the Reliable Data Transport Client/Server Tool V2.0 but it only receives "SPL Processing msg type unknown" It receives this from every...
  14. dwone555

    Tapit EX Any Experts Out There?

    The database was at maximum size and we compated according to Trisys's procedure. http://www.trisys.com/faqTapitEXTALITY.htm#q1 Now any reports ran are only after the date that the export was completed. How do I include the exported calls into the database? Does this make sense?
  15. dwone555

    *DCP/Dial/8xxxxxxx, 0, 1, 1, 0/0

    *DCP/Dial/8xxxxxxx, 0, 1, 1, 0/0 For system's with TCM phone ports, when a phone is first connected to the port, the button programming of the associated user is overwritten with the default button programming appropriate for the phone model. Adding the above short code prevents that behavior...
  16. dwone555

    Swap SD cards; After a Reboot will config default?

    I have a site at 6.0(18) with a "bad" SD card. I am going to swap as I have a new key in hand with license files swapped to it as well. I am going to format then recreate using 6.0(18) manager. Whats the best procedure to swap the sd cards. Unplug, swap, plug back in? Shutdown card, swap...
  17. dwone555

    5610 Line Appearence not allowing pickup of held calls

    I know, you should not use line appearence buttons. I have this system with 3 lines that appear on all the phones. They put a call on hold, and when trying to pickup the held call they first PICKUP THE HANDSET (which grabs the next available line appearence) then they press the held call...
  18. dwone555

    IP Office Web Management (a.k.a) REBOOT SYSTEM

    Yep, I thought I would look at the new web management for the R8.0 of a basic edition system. I opened a web page with the ip address, pressed web management, entered username and password... REBOOT. C'mon Avaya seriously!
  19. dwone555

    Any way to record name using Visual Voice??

    All extensions are currently using visual voice. We have been asked to setup a names directory. This requires all users to record their name for the mailbox. There currently is no option to record a name in visual voice. This means I have to teach everyone *17 and a whole new set of codes...

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