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Recently our receptionist phone, a 4424 set, started some strange behavior. When a call comes in, the handset is picked up, but it takes 8 - 10 seconds for the green light to come on and the ringing line actually be picked up. Swapping another 4424 set onto this line fixes the problem, so the...

What is the best way to set up an answer only mailbox on the IP office with VM Pro? I want to set up a mailbox with a DID number that will play an announcement when someone calls in, but will not record any incoming messages and of course will not ring a phone either. Is an Hunt Group...

Is there a way for users in a hunt group to turn the group mailbox off and on from thier phone? These are analog phones, not digital feature multi button phones. I found in the documentation how you can do it for your own mailbox, but since there is not a single phone for a hunt group box the...

Can someone please point me to documentation from Avaya showing what service pack level they support for: Voice Mail Pro Compact Contact Manager on Windows XP Windows Server 2003 I have searched the Avaya knowledge base and I can't find anything. When Our systems were first installed, I was...

One of the 6 systems I manage is on analog lines, the other 5 are on PRI. The analog system will about once a week or two have one or more lines get stuck when a caller disconnects. The CLEC is Verizon. Avaya has told me to be sure that Verizon has reliable disconnect implemented on all the...

Can someone tell me if the twinning feature enabled in the 4.1 release of the firmware requires an SCN? We have 6 sites connected via WAN and have the SCN turned off. Instead we are using the QSIG networking between sites. I need to implement the twinning for some management personnel who have...

What is the best way to set up a user in two offices so that all his calls can go to both locations with the least effort on his part? It appears that twinning would do this perfectly but it is not supported in the US for whatever reason. Thsi user has a 4412 phone at each location. He would...