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  • Users: george6156
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  1. george6156

    Log into ACD on 3904

    I thought that a user with a 3904 could login to acd but the phone I have set up doesn't work. When I hit the acd key, nothing happens on the display and the headset light goes out. Can this be done? Here is the print: TN 17 1 DATE PAGE DES DES Des TN 017 0 00 01 TYPE 3904 CDEN 8D CUST 0...
  2. george6156

    Symposium Client

    Hello, I have a machine that can log into the symposium server but when trying to ope reports or displays gets this error: Unable to connect to the symposium server. Please check whether the network is working properly. If the problem persists, please contact your support organization. I get...
  3. george6156

    Can 3904 login to Symposium?

    Hello, Can an acd 00 key be programmed on a 3904? I have a mananger that wants to login but also wants speakerphone. Thanks.
  4. george6156

    Beep on Second Line

    Hello, Is there a way, other than turning the volume down on the ringer, to decrease the volume when the second line beeps on a 3903? Here is the prt: TN 8 14 DATE PAGE DES DES 1A TN 008 0 00 14 TYPE 3903 CDEN 8D CUST 0 FDN 7777 TGAR 1 LDN NO NCOS 5 SGRP 0 RNPG 0 SCI 0 SSU 0001 LNRS...
  5. george6156

    Prnt Number of Agents.

    Hello, Can anyone tell me hoe to print the number of licenses are in Symposium. I am trying to build a 3905. and I am getting "sch0719 ACD Positions are Full". Thanks.
  6. george6156

    Nortel Contivity 4_65.26

    Hello, When we start the Nortel client, it runs through the list of dial-up connections we have. Some of our users have over four hundred of these. Is there a way to disable this? We do not have acces to the server we are connecting to. Thanks!
  7. george6156

    "Reports" Won't Open in SECC Client Buil 4.02.06

    Hello, One of my machines with the Symposium client installed can not open Reports. When we click the drop-down and click Reports, nothing happens. Real-time Displays does the same thing but everything under User Adminsitration opens right up. There are no errors, it doesn't open. Any...
  8. george6156

    Ghostcast from DL360 G2

    Hello, I am trying to image a Compaq DL 260 G2 with Ghostcast 7.5. The image process starts but it gets past "dumping MFT Table". I am guessing that I either need disk controller drivers or I have a nic config problem. I am using the Broadcom driver, b57.dos. Any help is appreciated. Thanks.
  9. george6156

    Prt in LD 23

    I would like to print all the ACD DNs in ld 23 but I only want the DNs not the entire configuration. Is there a way to do this? Thanks.
  10. george6156

    Mail Icon Has an X Through It

    Hello, I have a 7290 user whose mail icon has an x thorugh it. Initialliy, the mail icon was hidden. I unhid it but now the icon has an X through it. It seems to be sending\receiving e-mail, though. Can any one tell me what the X means? Thanks!
  11. george6156

    Format Output of LUDN?

    Is there a way to format the output of LUDN in ld 20? I would like to see the DNs in numerical order. Thanks.
  12. george6156

    List of Phones with a Certain CLS?

    Hi, Is there any way to print a list of DNs/TNs that havea certain CLS? I need to find out which TNs have CLS HTD. Thanks!
  13. george6156

    Can't Dial a Number

    Hi, We have a number that we can't dial. When we try we get "release and try again". The NPA looks like all the others in ld 90. The NPA is 727. The number is for a cell phone and the owner can call us fom it. Thanks.
  14. george6156

    Versions?

    Can any one tell me how to determine what version of Call Pilot, SECC and switch software, Option 11, we have? Thanks.
  15. george6156

    WMI Spikes Processor on Login

    I have two users, both with XP Pro SP2, whose processors spike to 100% when they login. Svchost is the process with the problem. After disabling all the services and rebooting, I've found that disabling WMI gets rid of the spike but I don't wantot keep it disabled. Has any one experienced this...
  16. george6156

    Set OBTN NO

    Hi, I need to set OBTN to NO for an ACDN. I was expecting to get prompted for Easy Chg but it looks like I'd have to renter everything for the whole ACDN. Is there a way to set just OBTN NO? I was using LD 23. Is that the right LD? Thanks!
  17. george6156

    Differential Backup

    Hello, Can any on explain the process for setting differential backups in ArcServe? I assumed that I would only neeto set up one Full backup, clearing the archive bit, and another backup job that was set to Differential but the differentials either don't run or only run for a couple of days...
  18. george6156

    Arcserve 2000(7.0) on Server 2003

    Hello, Is anyone running Arcserve 2000 7.0 (Build 1086) On Server 2003? Thanks!
  19. george6156

    Nor Ready Key

    Hello, Is there any way to program a menu into the Not Ready key/ Our call center manager want the agent to be able to choose from a menu that would 'explain' why they went into not ready. 3905 phones. Option 11c switch. Thanks!
  20. george6156

    Print Aquired TNs

    Hello, Is there anyway to print TNs aquired in by Symposium on Option11 switch? Thanks.

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