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  • Users: IPOUK
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  1. IPOUK

    Audio from a Sky Box

    We have a slight problem on a deal with are working on. The client wants to feed the audio feed from a Sky box to all of the users on their phone (on demand) when they need to listen. They can't/won't put it as MOH. Does anyone have any ideas/knowledge of doing this? I'm thinking maybe some...
  2. IPOUK

    CTI Integration with Web Based Systems

    Hi guys, Can anyone help? We have a client who wants to do click to dial, and screen popping from their web based CRM system. I know if it was MS CRM it would be easy with the Avaya software - but this is a beskpoke system. Is there any way to integrate? I doubt it would be TAPI - is there...
  3. IPOUK

    Call Volume

    Has anyone experienced any random problems with call volumes (the agent can hear the cutomer fine, but the customer can't hear the agent). We have a few cases of this on 3.2 and 4.0. It's completely random, but always seems to affect the same person - some people don't have any problems...
  4. IPOUK

    HFAns

    HFAns only auto answers internal calls - does anyone know a way for 5410s to pickup on external calls? Got a new call centre and they want the calls to pick up in the agent's headset automatically - a simple feature the client thinks.......! Anyone know a way? Cheers.
  5. IPOUK

    Assisted Transfers with ??

    Hi All, Got a auto attendant using Assisted Transfers. With a normal transfer, the CLI passes across. When using assisted transfers, all that comes across is ?? - haven't used them in a while and I'm sure in 3.0, the CLI was passed. Am I missing something/is it east to get the CLI to be passed...
  6. IPOUK

    Soft Phone Ringing Problems

    We have a site with 5610s throughout. There is a voice vlan on 192.168.200.x and data on 192.168.100.x IP Office is on 192.168.200.6 and vmpro on 200.7 - all on latest 3.1 software The cisco switches have all been setup correctly - DHCP works fine - any IP phone goes on the 200.x network and...
  7. IPOUK

    Softphone on top of IP Hard Phone

    Would love some help/advice from you guys. We have a site with 5610s - all works fine. BUT they have softphones and want to "take over" their Hardphones in the office. After lot's of support calls etc, I think Avaya say that a hard phone can't be logged off automatically instead of a...
  8. IPOUK

    V3 SoftPhone

    Connecting over a VPN, (I'm sure only since V3) with a SoftPhone, the first 2-3 secs there is dead air then suddenly the speech path opens and the quality is more or less perfect. Have other people experienced this and is there any kind of work around! Cheers.
  9. IPOUK

    3.0(5803)

    Has anybody got any release notes on this release and what the differences are between 3.0(58) and 3.0(5803)? Cheers.
  10. IPOUK

    Remote Upgrade 2.1 to 3.0

    Has anyone done a remote upgrade (over ISDN) yet going from 2.1 to 2.99(1000) to 3.0(44)? I've done normal upgrades, for eg. 3.0(40) to 3.0(44), but upgrading to the interim release of 2.99(1000), as I understand it, will reboot the IPO and then not accept any incoming calls etc, which would...
  11. IPOUK

    June V3 Released 3.0(44)

    It's out, on the download site!
  12. IPOUK

    Reboots on V3

    Has anyone noticed more and more systems rebooting on V3? We used to see a lot of rebooting on pre 1.4 releases, but since then, I've hardly seen a reboot (a year and a half or so??) Since upgrading some sites to V3, we've had some reboots - anyone noticed this also? Mainly 403 and 412s....
  13. IPOUK

    Alchemy to IPO Upgrade

    We are about to replace a Branch with a 412 - leaving the rest of the POTs modules to be used with the new IPO. Is there a best practice when moving from Branch to an IP Office unit? Obviously we can export the extensions, users, hunt groups etc - but is this ok from Branch to IPO? Avaya are...
  14. IPOUK

    Call Recording Individual Agents

    When the Call Recording for the HG is ticked, obviosuly this will record incoming calls to the group, whether it be all calls or a percentage of calls. Does anyone know a way to drill this down to individual agents - as in choose which agents will have their calls recorded from a particular hunt...
  15. IPOUK

    412,Call Listen and reboot!

    Has anyone heard of a 412 rebooting if someone tries to do a call listen? 412 with CCC went from 2.1 to V3 - had loads of problems since. A reboot seemed to occur after someone did a call listen - I'm guessing this is what could have caused it. Or has anyone else heard of reasons why a 412 could...
  16. IPOUK

    CallPickupMemebers

    I know this has been discussed before - CallPickupMembers - if 5 people are part of a HG for example, if their phone rings they want the ability to pick eachothers calls up. That is fine, works no problem. But they want it to work in the same way as a Group key, so that on a 6408 flashes so they...
  17. IPOUK

    VMPro and Condition Editor

    I've setup a very simple Condition, as per the Voice Mail Pro example exercises! So setup a condition (Monday to Friday 08.00 to 18.00) then if that result returns true (if it is a Monday at 13.00), go through to whatever Hunt Group. If out of hours, goes simply to a generic message. The...
  18. IPOUK

    CCC Reports

    We've got a very simple call flow where the main number goes to an AA, with 4 options, but they all go to the same hunt group (it's a tiny call centre but they want it to look like they are a bigger). Got CCC5 running - and we want to know if there is any way a report can be run to show us which...
  19. IPOUK

    Client Deployment Tool

    Has anyone seen this tool yet? Everything seems to be on the website except this - or do you have to pay for it? (unlike all the other CDs) Cheers!
  20. IPOUK

    V3 Wizard

    Can anyone get into the Small Office or IP Office Admin Wizard V3? I keep getting asked for a username and password! Moves adds and changes works ok

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