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  • Users: sheesyfeet
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  1. sheesyfeet

    Charity setup with no queuing - has anybody done this?

    I've been asked to set our call centre up for a charity event in a couple of months. Calls will be queued at network level and be out of our control. Essentially they want 100 agents on 100 phones with no queuing. Ideally I'd like to do this in Symposium so that I can run some reports for the...
  2. sheesyfeet

    Am I about to be ripped off?

    I've just had a quote through for Meridian Call Director (8 port, 50 user). One of the items listed is a 'Merdian Call Director PCMCIA card for backing up customer data' and comes in at a whopping £850. Does anybody know how much storage I would need to backup the call director as I have a few...
  3. sheesyfeet

    i2002/4 and Virtual Office

    I'm looking at upgrading my Op 81C from 25.40 to Succession R3 with Signalling Servers. The aim is to roll out IP handsets in a couple of offices and use the Virtual Office feature on the IP sets so that users can take their DDI and MWI lamp, etc between offices. I've been told that Suc R3...

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