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i have a general delivery mailbox locked. how can I unlock this? I tried to do a F983 MAILBOX 10 Password reset. 0000 say's invalid password. how can I unlock please. thanks

I Have a Processor that is a R.1 no flash card and want to do a backup remotely. Do I call in and ask to be transfered to ext 76? Then use my WIN SPM 9.0 but click on the old SPM icon? I heard that the earlier version of processor will not work with 9.0. And can I then dump the backup on a...

Is there a way to directly send the caller to mailbox and not ring the set? You know, like the Nortel Feature 986. thanks

I have a customer who would like to upgrade his 8X24 to a MICS, but he has the old M series sets. He told me that he was informed that his set will not work properly because they are so old. Is this true? thanks

I have an intermitten problem with a MICS 6.1 and a Call pilot 150 setup. Scenario: Call comes in on Line one The attendant is not on the phone the AA is set to pickup after 5 rings on all lines. She has a night button for after hours. The line one occasionally goes into AA even if night...

where can i get SPM for download? I have an Avaya FTP site and tried to dowload the SPM2.exe but when going through the installation process it asked me to insert disk#2? I don't have any disks, I just clicked the exe file. any thoughts? thanks

Trying to have a wireless and an extension work together. I put, lets say extension 224 have an answer DN for wireless 225. When I call 224,225 does not ring. I would like it, so when calling extension 224 that wireless 225 will ring also. please advise thanks

When I access *17 for voicemail I get a busy signal. I have set the Voicemail to PC and the IP address is the users PC. Voicemail is turned on for that user. any suggestions? Thanks once again.

I have a customer that subscribes to Local Telco Voicemail. When they get a message it sets off a studder tone on Line 1. How can I acces this Line? I know 3.0 is coming out soon with line appearance. But I would like to resolve this. thanks

trying to add a new user. the VM is a partner messaging release 1.0 Can someone tell me how to enter programming. I know it's intercom 777 then the administration log in. I tried 9997# but it did not work. thanks

I'm using VM PRO 2.1, when I call the users mailbox I get the greeting but then get a quick beep and get bump off to other options.This happens periodically. Is it possible that the VM PORTS are busy? thanks

Is there a way in Voicemail Pro or IP Office 403 to extend or adjust the conversation record time. Thanks!

i get "mailbox locked" how can I unlock a mailbox? can I change this in the class of service? thanks

I have site A with a 0x32 and site B with a MCK extender through a TI circuit. My problem is that I'm at my limit of available extentions through the MCK device. Is there another solution through my TI circuit to add more sets on the off site? thanks

Is it possible to backup a CICS system and then dump it on a MICS? THANKS

Trying to Forward main reception to another extension. When I forward to an extension,the extention does not ring it goes to the recption voicemail. What I did was: at the reception set I dialed the system default shortcode *07*N# I get a 2 beep confirmation tone but the spk button is lit. I...

how can I in Voicemail Pro have the option to return to Operator during the menu greeting. Right now I get "that option is not available" thanks

Using the Delta server on the Avaya IP Office for SMDR output for Call Accounting software. I have the delta server and VM PRO with manager on a PC in the phone room. I'm using my call accounting software on a Network PC in an office. My question is: doe's the IP Office continously collect data...

To have voicemail lite activated in the IP Office, what should be checked off in the system settings voicemail tab? thanks!

With the IP Office system, which call accounting software integrates the best with the SMDR output csv file. I'm using Tele-cost software but it gives me problems. Any suggestions? Thanks!