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I have several IP phones (4602) that will not boot. I have determined that they do not have a boot file or application file loaded. When I view the config, <no app name> and <no boot name> is displayed where one would normally find the name of the bin files. I encountered this very problem...

I have an IPO 406v2 system that is not handling transfered calls correctly. Here are the details: - I'm using 4610 phones with three call appearances defined on each extention. - Transfers to an idle extention work as expected. The call rings in on the first call appearance and transfers to...

I have an IPO 406v2 system that is not handling transfered calls correctly. Here are the details: - I'm using 4610 phones with three call appearances defined on each extention. - Transfers to an idle extention work as expected. The call rings in on the first call appearance and transfers to...

Can someone tell me how to compeltely delete a Voicemail Pro user. I have already deleted the user on the swtich but they are still in the dail by name directory. I know that I can delete the users folder in the VM/Accounts but I don't know if this actually deletes them from the VMPro database.

I have an assited transfer set up within our auto attendant to transfer to an external number. This works well in testing when I activate the auto attendant from an internal extension but will not transfer when the auto attendant is reached by an an inbound call. Do I have enable Allow...

Can someone tell me how to provide 'call coverage' for hunt group calls? I am trying to implement coverage for the receptionist. Here's the call flow that I am trying to implement for inbound calls: - All inbound calls go to the receptionist's phone first. - After 10 seconds, the admin...

I have a IPO 403 that has failed. When I boot it up, all of the LEDs on the front panel flash. Anyone know what this means? I am unable to get connected to it through the network or maintenance port. Any idea?

I have an IPO configured so that outside calls that are unanswered by the receptionist are directed to an alternate receptionist group. This call flow works great except the members of the alternate receptionist group cannot tell that the call is an outside call that was not answered by the...

In the past, I have successfully configured PIX firewalls to authenticate to IAS. I accomplished this by simply following the configuration guide provided by Cisco. I am now trying to get a PIX 506e to authenticate to IAS running on Windows Server 2003 R2. I have followed the configuration...

What is the latest firmware version that can be installed on an IP Office SOE?

I am current running 2.1(27) firmware on an IPO 403 along with VMPro 2.1(5). Can I upgrade VMPro to 3.x prior to upgrading the firmware on the switch?

I'd like to programatically turn on voice recording during a VMPro callflow. I've tried adding the listen action to the beginning of the callflow but when I do this the remaining actions in the callflow do not execute. Any ideas?

Currently, all calls initiated from our elevator go directly to the local 911 call center. I am in the process of putting this phone behind our PBX so that I have better control of the call flow. For elevator alert calls, I’d like to be able to make one or more internal phones ring...

I setup an extension (502) to forward unconditionally to an outside number. This entension is a phantom extension; there is no physical phone associated with it. I need for the outbound outside call to always go out on analog line 5. I defined this trunk into a different incoming and outgoing...

In know that the IP Office does not current support alternate (more friendly) feature button labels (programmed from the system). Instead, I was going to use the local "Feature Button Labeling" option on the phone. However, this option does not seem to work on the 4620 when connected to an...

I'd like to put a key on the receptionist phone to send calls directly to several other user's voice mail box. Can someone give me a hint on how to do this?

I want to create an extension that will only accept calls from a couple of other pre-defined extensions. What is the best way to accomplish this? I tried implementing a system shortcode that matched the extension and sent the call to busy. However, that didn't work because defined extension...

It seems to take a long time between the completion of dialing until the line starts ringing. Do you know of a way to shorten this time? The config is an IP Office 403, Analog Trunks, IP Phones.

I want all outbound calls to deliver our main number rather than the number of the analog trunk. I've added s9876543210 to the end of the Telephone Number field for each of the dial shortcodes and Monitor shows that this is the Outbound CLID. However, the phone number of the trunk line still...

I just recently implemented an IPO 403 with ~20 IP phones. A couple of users have reported getting an echo when talking on the IP phones. (The phones are 4620s and 4602s.) Any ideas on how to address this problem?