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  • Users: t2true
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  1. t2true

    Incoming Call Handling - Import Data Tool

    First: I have read other posts about this, but the results are not returning as described. CM 7.1 ASA 6.0.07 I am trying to import incoming call handling data using the Import Data form in ASA. I've tried numerous times without success. Since I couldn't get it to work, I manually entered a few...
  2. t2true

    SBCE Registration Request - SIP Carrier/Provider

    Avaya SBC 7.2 I am trying to get SIP service working with a new SIP carrier and not having success. The new carrier route has been built in the SBCE and the route is open on the router/firewall. The packets are being sent. The carrier says that my SBC must register with their SBC before calls...
  3. t2true

    VPN Phone Changing to Disabled

    CM 7.1.3 Phone firmware - 96x1-IPT-H323-R6_8_3_04-111919 I have a 9641 set up as a VPN phone (H.323). It was set up on the network first to pull down its files from Utility server and config from the 46xxsettings file. When connected to an Internet port outside the network, it connects over...
  4. t2true

    DTMF Not Recognized

    CM 7.1.3 Session Mgr 7.1.3 OfficeLinx VM Just set up a new remote office with a G430 MG on a new network region (NR). The [three] H.323 9608 phones there register to CM through the new NR. When they call into OfficeLinx voicemail, the DTMF tones are not recognized. OfficeLinx continues to ask...
  5. t2true

    ESS Takeover - Forced Failover

    Aura CM 7.1.3 I have two sites. One runs the main CM procr; the other is the ESS. The main site is being shut down to replace the main power breaker. I need to failover to the ESS, but don't know how to do that manually. Can anyone provide the steps to manually failover to the ESS and then go...
  6. t2true

    Session Manager - Local Host Name Resolution (or groups)

    Aura CM 7.1 Aura ASM 7.1 I need help with creating a group in the Local Host Name Resolution page of Session Manager (ASM). One groups works no problem. The other one doesn’t. I have two communication managers (CM) - one each in two sites. Likewise, I have two ASMs in each site. In...
  7. t2true

    Bulk Change - Coverage Path

    I need to change the coverage path on about 100 stations. I don't want to change each station individually. Is there a way to bulk/mass change the coverage path for multiple stations at once - either in ASA, SMGR, spreadsheet upload, or another way? Thanks, Ted
  8. t2true

    CMS RT Sockets - Re-IP

    I need help changing the IP addresses in the CMS RT sockets that point to some call center wallboards. They cannot be changed from the CMS menu. I have viewed the /etc/hosts file. In it, I see the CMS server’s IP address, some printer IP addresses, and the wallboard server’s IP address. How...
  9. t2true

    Avaya EMS Shutdown

    How does one shutdown the EMS server? Can it be done via the WebUI or does it need to be done via CLI? Either way, what how is it done? Thanks
  10. t2true

    Avaya OfficeLinx

    Has anyone deployed and started using Avaya OfficeLinx (formerly Esna) for voicemail? What is your experience with it - deployment, administration, SSO for web interface, email notification layout?
  11. t2true

    Avaya H175 - WebEx Video Calls

    Avaya H175 Has anyone been able to use this device to join a WebEx conference using video? If so, how? It is an Android device, but "The Collaboration Station does not support third-party Android apps." Well, why not? The K175 does. Thanks
  12. t2true

    IP Phone Discover Mode

    Aura CM 7.1.1 I have two sites - primary and ESS.  A user (with a 9608 IP phone) who normally works at the primary site went to the secondary (ESS) site to work for a week or so. (She did not take her phone with her.) She was able to log into another phone with her extension at the secondary...
  13. t2true

    Issue adding VMWare/ESXi Host to SDM

    SDM Client 7.1.3 When I try to add a host to SDM Client, I get: "Retrieving host certificate info is failed: The server ... does not exist" Avaya PCN claims it is because of local computer name exceeding 15 characters. This is not the case with my machine. I am not connecting to AVP, but to...
  14. t2true

    SAL 3.0 Upgrade/Installation

    I understand that Avaya is requiring its customers to upgrade SAL to 3.0 by the end of the year. (I just found out about it last week.) My questions are around installation. I am running SAL 2.5 on a business partner gateway, but want to move it to a VMWare VM. Can I have the server team build...
  15. t2true

    Updating Aura Communication Manager - 7.1.3

    Aura Communication Manager 7.1.0 I want to update my CM to 7.1.3. I upgraded the Avaya Utility Server using CLI commands – move the file to /tmp; removed the old patch; install new patch; done. I want to use CLI to update CM as well. But the “Upgrading Avaya Aura® Communication Manager”...
  16. t2true

    Genesys Omnichannel Engagement

    Avaya Aura 7.0 Avaya SBC, ASM, and SM 7.0 We are currently running Avaya Call Center Elite (ACCE), but are considering ditching it in lieu of Genesys Omnichannel Engagement (GOE). The thought is to run GOE as a subsystem of Aura. I'd like some feedback on your experience with Genesys, its...
  17. t2true

    SIP Phone Login and Registration

    CM 6.0.1 ASM and SMGR 6.3 I am trying to set up an Avaya 9641g SIP phone in my environment. I have set the firmware on the phone to be SIP. I have set up the user profile and the communication profile in SMGR, and verified that the extension (8700) shows up in CM. When I boot the phone, it...
  18. t2true

    ASM Call Routing Problem: 404 Not Found

    We have two sites: each has a System Manager (SM) and Session Manager (ASM). But, each uses one Communication Manager (CM) located at one of the sites. (The other site houses the ESS CM.) We are implementing a fax server at each site. Each one connects to the ASM at its site. Calls coming from...
  19. t2true

    SBCE Talk Paths - Service Licences

    Avaya SBCE 6.3 How can I find out how many concurrent SIP paths I have enabled on SBCE?
  20. t2true

    Avaya SBCE Snapshot to Remote Server

    Avaya Aura CM 6.1 Avaya SBCE 6.3 Avaya SM and ASM 6.3 For setting up snapshots on the SBC, I want to send them to a remote server. Since the SBC uses SFTP to send snapshots, it requires a host key to authenticate the user/password. However, it does not indicate what type of authentication -...

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