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I have an MICS (6.1) with a 2-port fiber expansion module and an Analog Station Module. As of today the ASM is no longer being recognized. Maintenance > Module/port status > Module 3 shows a status of Unequipped. I'm remote so any on-site troubleshooting is done with help of a non-tech. I do...

I have an MICS s/w version 6.1 with Flash v2.1. There is a basic CCR tree in place with 5 paths, each going to an extension number. All paths work except one, when the caller presses that path the AA says "The person you have called is not available". Dialing the extension directly works as...

I set up a simple single level CCR tree with 5 transfer points. After a caller listens to the home menu message I want the caller to be able to replay the menu. The home menu is path 0 so should pressing 0 take you back (replay) the menu? Currently pressing 0 tries to reach the operator, which...

By default I believe that the Comdial 7260-00 set displays the extension number on the LCD. However it can be programed to display a name instead. If that is the case and a name is being displayed, is there a button command that will show what extension it is?

I'm programming a system remotely and see that I have one T7316E (the rest are T7316). S/W is v7.1. The button numbering on the "E" version is apparently different than the standard T7316. Where is button #1 on the T7316E and how does the numbering sequence proceed from there?

I had a system die the other day and had to have a local tech go on site to reinstall and reprogram everything. We upgraded to 7.1 in the process. Things are mostly working but incoming DID is not. It is as if the digits are not being received from the telco however the telco has checked and...

Voice service went down on an MICS using a T1 circuit (not a PRI). The provider is claiming that the circuit is testing clean, although based on past experience with them I'm not convinced that the problem is not on their end still. I'm not on site to get into the system management but I had...

Since there is no longer a receptionist, the ringing service is just always left on. Calls to the main number are set to ring on a handful of phones configured in a ring group. We just switched from a standard T1 to a PRI so we now have caller ID. The main number is a DID extension (3590)...

I just upgraded my MICS to v6.1 and now I get an error when connecting with NRU10 - Map file: AOF01ENG is required. I've searched and searched but I can't find any readily available AOF01ENG.MAP files anywhere. Can anyone spare a map file? Otherwise I thought about just renaming the...

Current system is an MICS v5.0 with a single T1 (not PRI). I'm going to switch providers and install a PRI in a few weeks. I'm trying to head off as many unforeseen problems (as possible) that might crop up during the switch over. I've read through several posts here on tek-tips and elsewhere...

Using StarTalk Flash voicemail system... Is it possible to record a Company Greeting and/or Customized AA Menu Prompt from off site using a standard phone (i.e. cell phone)?

We recently moved locations. We kept the same service provider but changed our service during the move. The old service was a dedicated T1 for voice and a dedicated T1 for internet. The new service is a bonded T1 setup providing both voice and data. Everything on the MICS is exactly the same. A...

I copied this question from experts-exchange.com because I couldn't have asked it any better. Plus there was no definitive answer over there and I cant find one anywhere. There is a password protected directory /pw. The ErrorDocument 401 is set to a php file in the root directory. If the php...

I want to turn off line redirection at a particular DN using NRU. It was enabled at the set using F84. The manual states that to cancel it, use F#84. Since I'm not on site to do that I'm looking for a way in NRU to disable it but I'm not finding it. I am able to set Allow redirect to N however...

I used to have a set plugged in at ext 3597. When I started working from home, I moved the set to a different ext for someone else to use. However, I still wanted to maintain my extension number/DID number. So currently, ext 3597 does not have a set plugged into it. All of the programming is...

Is there a way to remotely configure a Startalk Flash using NRU 10? I've got an MICS v5 with Startalk (v2 I think) and a FastRAD. I can dial into the FastRAD with no problem and config the MICS as needed. I figured I'd be able to use the Remote Set Tool in NRU to access/config the voicemail...

Haw can you add multiple commands (by stringing them together) to a single button? I've read posts that mention this type of thing, but I can't find anything that says how to do it. For example, I'd like to program a button to do Transfer(F70) + dial line pool access code. Thanks for any help. CM