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I can't believe I am posting after all this time. I thought by now they would have a new phone system. We had a user who forwarded all calls to his cell from ext. 2177. I need to undo this. However, the extension line doesn't exist at the moment because of construction. Can it be done via MOC...

Is there a log somewhere on the system of outgoing calls. We have an extension somewhere that keeps dialing a 877 number. The person on the other end is quite upset. I think someone is hitting redial or some other accidental key combo and calling this poor woman. Melanie

Spent all morning trying to figure out what is going on. I thought a callback had been put on the receptionist's extension by accident. Had her Speaker #1 it five times to cancel any call backs first since this seems to be a continuing problem. #5, #6, #7, all say restrict. Inside calls dialing...

On our old NEC 200 IPS I have several DID lines. I have about five that were originally assigned to analog phones or fax machines that are no longer being uses. If I try to reassign the numbers to digital extensions it doesn't work. I use the 7600 command to find the conversion block and the...

We share our phone system with a Pre-K - 8th grade school. In the past two years the school has expanded taking some classrooms in one of our buildings. A recent armed robbery near our campus left the school without the ability to talk directly to the preschool classrooms in our building (they...

It seems our analog lines (all using Dterm analog phones) are not ringing. The light flashes but the station does not ring. As far as I can tell it is on all the analog courtesy phones on the campus. Where do I even begin to look? The only change to our system recently is the carrier. These...

We are switching carriers. The new carrier has asked questions I am not sure how to answer. We have a NEC 2000 IPS. What can you tell me about the 2000 IPS in relation to: Switch Type? ISDN Switch Type? Framing? is it ESE Line Coding Is is B82S B-channel is it ASC or DSC Forward - does the...

Well it looks like one of our 4 port voice mail cards had died. I have tried to find a replacement card online but I don't know the part number and most of my google searches have pages of user guides. I found only one at it was around 2500.00 which seems a little steep for an old system. I...

I left my job two years ago and now they are getting around to changing the auto attendant messages that still have my voice. Dialing into the system admin used to be VM , *2#, 632, 632 to get to the "Sandy Samuelson" admin mailbox to change the opening greetings. Now it doesn't seem to work...

I am stumped on this one....I have an email sign up form on domain1.com. It shows in every browser but IE7...I put the exact same form on a test page in another location and it shows...something is up with the css but what? test page is domain1.com/test.html

NEC 2000 IPS and Neax 64 VM Is it possible to make a DID number go directly to a transaction box? I already have TA box set up for a menu line but instead of going through the auto attendant they want a direct number to the weekly fellowship meal menu. If so, I am assuming I follow these steps...

I am doing a survey form for a client. Easy enough. However, in one section they have 8 questions that have you rate an event on a scale of 1 to 5. They want a total of the numbers from the 8 questions. I found a great javascript that works and does this perfectly. However, the script will...

Not sure what I need to do this: After being laid off by my company two months ago due to cutbacks I have been hired back as a consultant to handle desktop support. It is a windows 2003 network with half macs and half pcs. Right now I can remote in to a terminal server and manage all the pcs and...

I have a client who wants to put his product catalog online. He has 25 categories of building supplies. Each category has various sizes. The largest category is 300 items. But the total number of items is around 1,000. He does NOT plan on selling the items online. He is not a wholesaler but a...

Today is my last day as the IT director/phone chick/web designer. The church decided to cut out all IT (me) and graphics (my husband), a pastor and another employee. The decision was obviously not thought through as they have no plan be in place for anything. I did agree to do their website for...

I have an extension that has a DID number associated with it. If someone calls the DID number the call goes directly to voicemail instead of ringing the extension. All calls going through the switchboard ring. Nec 2000 IPS , AD 64 VoiceMail..Dterm 16D Thanks

I see this option listed in my AD-64 VM and was wondering how to set it up to work on my Nec 2000IPS. It can't be as easy as putting in the cell number. Thanks Melanie

I am porting over a number from another building into our PRI as a DID number. How do I add that as one of our DID numbers? Once added I know how to point it to an extension using MOC. THanks in advance.

I am working on a website for a church. It went live last week. I am having one issue. The video webcast page. I am using FLV List Gallery flash component for the video. Here's the catch;if I put the url in fbcwpb.org/Video/index.html everything is fine..the video loads and plays and the list...

I am working on a website for a church. It went live last week. I am having one issue. The video webcast page. I am using FLV List Gallery flash component for the video. Here's the catch;if I put the url in fbcwpb.org/Video/index.html everything is fine..the video loads and plays and the list...