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  1. atchuvely101

    Call forwarded from Cell

    I have a cellphone customer who will forward the calls to MM and expect the callers to get his/her mailbox. Should the mailbox have the cellphone number or enter the cell phone number in the associated DN.
  2. atchuvely101

    CallPilot Ports

    Does the callpilot port take up an ACD ISM on the PBX?
  3. atchuvely101

    Option 11 Loop information

    Hi I got a traffic study done and found that loop 21 and 22 has high usage. I did a TNB on loop 21 and 22 and loop 21 has some 3903 sets and loop 22 says Virtual type VGW. Any explanation for these 2 loops to have 60+% utilization when other super loops have 10% range utilization? Are these...
  4. atchuvely101

    Moving WSO Server

    I have WSO installed on the MAS currently and in service. I want to move WSO to a stand alone server. Should I uninstall WSO on the MAS before I start the install on the new server? Thanks MJ
  5. atchuvely101

    Adding MAS to existing config

    Hi I have to add a second MAS to an existing MAS with MSS backend config. I found the upgrade document that talks about the steps to setup a second server and moving services but what about the caller apps. Do they need to be re-deployed. Any other tips will be appreciated as well. Thx MJ
  6. atchuvely101

    Not Ready Reason Code on RTD

    Not Ready Reason code do not show on the RTD. The RTD was customized to add the reason code column and the reason is populating properly in reports but doesn't show up on RTD. Any suggestions appreciated. MJ
  7. atchuvely101

    MM 3.1 and Holidays

    Hi I have tried to make the holidays work via caller application with no luck. I have tried it with 2 different systems both running 3.1. I put the holiday dates in the MAS Auto attendant. Built caller app and ticked the "observe system holiday as after hours" but it keeps going to the day...
  8. atchuvely101

    deleted messages repeated before disconnect

    Hi MM 3.1 with MSS backend. When a subscriber checks messages and delete the deleted messages start repeating at the end before they hang up. Once they hang up the messages are gone but is there any way for it not to repeat? Some magical setting perhaps. Thanks M
  9. atchuvely101

    Transfer external call to Avaya MM

    I have an issue with call disconnecting when an external caller is transferred into Avaya Modular Messaging Mailbox and the internal party who did the transfer drops off. Modular Messaging is configured as T1-QSIG with CDP Thanks M
  10. atchuvely101

    Notify me rules

    Hello I want to create 2 rules per mailbox, 1 to notify pager on urgent messages, pager is to display main telephone number, and a 2nd rule for all other messages and will reflect a 0 on the pager display. I can’t have the 2 rules reflect something different on the pager display, don’t...
  11. atchuvely101

    Caller app for Type 10

    How can the Type 10 Forms Mailbox in Octel be built in Modular Messaging? Caller Apps? thanks MJ
  12. atchuvely101

    MM with Nortel M1-T1 QSIG

    I have 2 T1-QSIG and building a D-Channel. Do I need a D channel for each T1 or just 1 for both? MJ
  13. atchuvely101

    Multiple SCCS on 1 PBX

    Can server 1 with SCCS 3.0 and server 2 with SCCS 5.0 work off of the same PBX running 25.3 or Succession 4.5?
  14. atchuvely101

    Network agent Idle but call not presented

    SCCS 5.0. Network with 2 sites. Agent logged in both sites Local site agent Not Ready, Remote site agent idle. Call placed at local site but never gets presented to idle agent at remote site. Tried virtual queuing and overflow queuing. Agent can recieve local calls.
  15. atchuvely101

    Skillset missing in Skillset Report

    I have a few skillsets that are missing from reports and they seem to appear 2 weeks later in reports. Not sure how pegging is done for skillset reports. I know that its supposed to peg 0 active time for skillsets not staffed but some do not even show.
  16. atchuvely101

    ADD minimum agent requirement

    I understand that ADD required 2 agents to be logged in for stats to display in Web Client version4.0. I'm installing 5.0, is this still the requirement. When I log in 1 agent to test it seems to work. MJ
  17. atchuvely101

    Invalid Global Script Variable Name

    thread959-862637 I got the erro "Invalid Global Script Variable Name" while trying to validate Master Script and restarted the TFE like the SCCS Event code suggests and also read the above thread but didn't help. I commented out section by section and finally pin pointed to 1 line in the...
  18. atchuvely101

    DNIS on Phone Display

    If I enter DNIS numbers and names in SCCS DNIS section and has named the DNIS in LD 95, where does the SCCS acquired Phone set display take the DNIS name from? MJ
  19. atchuvely101

    Position in Q with Symposium Express

    I'm getting a Voice Services card with Symposium Express. I would like to give Position in Q information. I can only find information on giving general message based on position in Q. Is it possible to give exact position in Q or even Expected Wait Time?
  20. atchuvely101

    Skillset State shows 0

    Web Client 4.5 Skillset Real Time Display shows 0 under Skillset State column when agents are staffed. If not staffed the skillset disappears. Is there a way to know which skillsets are not staffed in Web Client. In the thick client it shows "In Service" or "Out of Service(NA)" Thanks

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