Search results for query: *

I've enabled measurements on our Network Regions and on one of our MedPros, and am getting daily scheduled reports for packet loss and jitter, but the report fro RTDelay is blank every day. Thresholds are: Packet loss 5%; Jitter 50ms; RTDelay 500ms. Is it just that the threshold for RTDelay is...

I've been trying to use the schedule feature in ASA 6.0 > Advanced > Report, I have configured ASA for automatic login and all goes well while I'm logged in. For this purpose I am running ASA on a Windows 12 server, so I RDP to it, set up the scheduled Report and close (ie, click on X) the RDP...

Hi all Normally when our users are sat in one of our two separate offices, their outgoing calls go through the ISDN trunks on their site. Presumably selected for them based on being in the same IP-Network-Region as the DS1 boards. But now everyone is working from home, so they are in an...

Hi anyone know of a way to update or reset a Variable value automatically or on a schedule? Rather than from within a Vector. So, say if I want to set/reset the value of Variable A to 0 overnight. I know I can do it manually in Variables for Vectors table, and I can set the value in a vector...

Avaya CM 6.2, Avaya Aura Messaging 6.3.3 I've configured inbound faxing successfully, but getting nowhere with outbound. Downloaded and installed the fax client and set up the Avaya Aura Messaging Fax printer and the fax http port. I've used my mailbox number and password for the credentials in...

Hi All I am occasionally getting email alerts from our non-geo provider's platform to say that we have had engaged calls, usually at peak times. When this happens I check the trunks using CMS real-time reporting and I can see lots of idle member channels. In fact, these same channels are...

Hi All Microsoft are releasing a significant Security Patch in October that is very likely to affect Active X controls, and I'm just wondering if this could affect NICE in any way? All I know is that I have to enable Active X on user's browsers, but I don't know where it is used in NICE...

Hi Guys Hopefully a simple one for you! Is there a CMS report for listing all calls to a VDN which will show both the time of the call and the originating number? (The number will only ever be an internal extension). I need to see each call listed individually, rather than a summary of all...

Hi all amongst our trunk groups we have 2 which have one ISDN30 each, 30 channels. One (Trunk 21)is heavily used, the other (Trunk 24) very lightly. Can I allocate some of the channels from the ISDN30 in Trunk 24 into Trunk 21? Is it just a case of taking one or more members out of 24 and...

Hi all I want to disable the logoff feature on some of our phones. I know can remove it in the 46xxsettings file by setting OPSTAT to 110, however I want to be selective as to which phones lose the feature. I have read the documentation and it tells me that I can add the stations to groups and...

HI I need to change the "number of call records" in CMS set up from 0 to the max 5000. Is there any other implication on doing this that I need to be aware of, eg, effect on storage volumes? Cheers

Hi all some of our agents have to make an outbound call while they have a customer on hold. This automatically defaults their state to AUX 0 - No Reason, which screws up real-time reporting. It's the same for when they're transferring the call to another dept. Can I change the default mode for...

We have a lending department and the guys there take customer calls to their DDI as well as ACD calls. With the ACD calls there's no problem playing an announcement warning the caller that calls may be recorded. But the lending manager has asked me if we can automatically play the announcement...

I'm trying to take pressure of our reception by filtering out unnecessary calls. I have set up a test vector which gives callers 3 choices: 1 sends customer calls to call cantre; 2 captures the 5 digit extension no and routes the call to it; 3 passes the call to the receptionist. As the calls to...

Hi all I have set up a hunt group for a small admin dept using round robin hunting. How can I have it so that if none of them are available (say, they're in a team meeting) then the call goes to VM? (Callpilot, DN 7000) If it was linear hunting I would just put the VM number last on the list...

Our Symposium reporting shows a value for "DN Calls" - simple question, what is this? Is it time spent on Non-ACD calls? Is it incoming/outgoing/both?

Guys, someone might come back to me here and say 'of course you can't do that!' I have a problem that occurs when I try to transfer a call to a CDN which first of all goes through a bit of voice treatment in Callpilot. This CDN used to just go through a Symposium script and onto skillset queues...

Hi all I have reached my maximum 110 ACD Agents on out Option 11, so I can't set up any more phones for Symposium users. I approached the Telco about increasing the limit and they say we need to purchase corresponding Symposium agent licenses at the same time, but as we are on v4.2 which is no...

Hi all what's the maximum number of agents you can have on Symposium 4.2, if there is an upper limit? Cheers

Trying to set up fax server with a 4 port BRI card. I want one DDI (DID) number to serve the fax server, and then hunt the calls around 8 BRI channels. I tried setting up a hunt group in LD 18 with the DFDNs, but it won't take these BRI extensions. Is there a different way of setting up a hunt...