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Hi All, We have a user who's using Softconsole 3.1.15 on a Windows XP system (I beleive it's SP2). The user has several BLF groups. The members in all BLF groups do not show status, such as when a member is off-hook, has VM, etc; it shows all members as "idle". Has anyone else encountered this...

Hi All, I have a client who has 5 bridged appearances to her boss' phone. Those appearances (on both users) is set to "Can Intrude". When people call in on those apps., the client puts them on hold, and then conferences them together with the conf. button on the terminal. Unfortunately, if...

Hi All, Anyone know where an embedded IMS file resides? Is it on the Exchange server, or is it kept on the VM Pro server, with a "pointer" in the e-mail message to the VM server? I can't seem to find out from the Avaya docs. Thanks, John

Hi All, I have an IPO 412 and an IPO 406 V2 linked together through a VPN, with a VM Pro server on site with the 412. The users on the 406 have mailboxes on that server. The 406 is looking at a line group for the voicemail, which corresponds to an IP route out to the 412. This worked fine up...

I installed Phone Manager 3.0.15 on several Win XP workstations at a client site. While using the application, the users get an error message ("Access Violation")and Phone Manager closes. It seems to happen randomly and independently of anything else the user is doing on the PC. They have an AV...

Hi All, I'm working on my ACA cert. I've already passed the Comm. Net. exam, so I'm going to take the IPO elective test, in this case, the 132-S-906.1 Specialist-IP Office Implementation Elective Exam. The thing is, I'm not sure how to prepare for it. Does anyone know if there are study guides...

Hi All, Weird issue here. I have a client who says that he was just sitting at his desk and all of the sudden, his phone went to speaker, he heard a beep, and he could hear a call that his co-worker was on with an external party. He just hung up the call. He also says that another time, he was...

Does anyone know if it's possible to recover the Manager password from an IPO 403 running 2.1 (27)? I have a client who can't remember their password. We're trying to avoid erasing the configuration on the switch. Much obliged for any help.

Hi All, I'm using Phone Manager 3.0.14, and when I go to dial a number back from In or Missed in the call history, it won't dial. I noticed that the secondary dial tone prefix ("9" in this case), does not show up in front of the number in the call history, so this is probably the issue. Does...

Hi All, Anybody know in which order analog lines are used? For example, I have a user who has 5 analog lines they use for dialing out. Line ID's go from 201 - 205. All lines have the same outgoing group ID, and this ID is specified in the secondary dial tone (9) shortcode. When a user goes to...

Hi All, I set up a SCN between 2 IPO 412 switches (running rel. 3.0 44), one in Houston and one in NYC. The switch in NYC already had users, and when I created the route on the Chicago switch to the other and merged the config, the users from the Houston switch showed up in the NYC switch. The...

Hi All, Is it possible to install multiple versions of Manager on the same PC? I have 2 switches to maintain, one at rel. 3.0 (44) and the other at 2.1. I currently have the 2.1 Manager SW installed, but would like to install the 3.0. Is there a job aid on this? I looked but couldn't find one...

Hi All, Does anyone know if you can hot desk between switches? For example, if I have two Small Office switches that are networked together through a VPN, can I have a user at one site go to the other and log into a phone? Seems like it should be possible. Has anyone tried this? Thanks, John

Hi All, Just upgraded a IPO 412 from 3.0 (40) to 3.0 (44). Seems to be working fine, except for the fact that users can only connect to their mailboxes if the VM Pro services are stopped and restarted. VM Pro is at the latest release. Anyone have a similar issue? Could it be the upgrade...

Hi All, If someone in my office is on the phone and someone else tries to transfer a call to them, it automatically goes into their VM instead of ringing their second line appearance. Call waiting is enabled, so I'm not sure what else could be the problem. Any suggestions? Thanks, John

Hi All, Feeling kind of dumb asking this, but I can't think of how to set up tranferring a call to voicemail. Is it a short code in IPO Manager, or is it in the call flow of VM Pro? Both? Any help is appreciated. Thanks, John

I have a 4450 DSS attached to a 4424. There are buttons assigned to the DSS, and they can be used to answer a call, but they do not light up. Would this be a hardware issue, like a defective 4450? Or am I missing something? Ta for any advice.

Hi All, I have IMS (3.0 release) installed in a Windows 2003 environment, running Active Directory. I have an Exchange 2003 server that is in the domain, but is not a domain controller. I keep getting error messages on the IMS server, and I was wondering if anyone has seen them before (see...

Hi All, Anyone have an idea how to change the way time is displayed on the phone? For example, it shows up on the phone display as "09:00am". I was wondering if there's a way to get rid of the "0", and if so, if it's a phone setting or a switch setting. I couldn't find anything in the docs...

Hi All, I'm using IMS to send VM's to Exchange e-mail accounts. It works fine, except that when the VM alert message shows up in Outlook, it does not have the embedded VM. I can receive the attached .wav file, though, if I set it to that. Any ideas? Thanks, John