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I have not yet downloaded any firmware or patches and want to make sure I do it correctly. Is there an order in which to apply, in other words should I apply the patch for ACM 1st or the Cards firmware 1st? Thanks for your help!

I have an issue with the incoming calls is still ringing the console even though it is in Night Service mode. It gets to the night attendant but it also rings on the console at the same time. Any ideas? Thanks!

I'm hoping someone can help me. We are using Soft console. I have set up the Opertor with a wireless headset with a handset lifter on the set that is associated with Soft Console. When she has to leave her desk, the headset beeps in her ear to alert her to a call, however, she cannot answer...

Is there any way to set up 2 Audix boxes with Message Manager capability for a Fax # with a hunt group and have the faxes roll between the 2 boxex? I've tried but I can't get it to roll to the 2nd box. Thanks for your help.

How can I sync timing on an S8300 if I've got slips on my DS1? I'm not seeing an option to do so. Thanks.

Does anyone know if it's possible to forward the softconsole to an extension? Thanks for your help.

Is there anyway to collect peg counts thru a Vector using announcements or either thru Intuity Audix? What I'm looking to do is set up a random survey of customers but I'm not sure there is a way to see the peg counts for each option either thru my Definity G3si or thru my Intuity 4.0 sytem...

I'm hoping someone can help me. On a bridged appearance, when trying to get the answered call back into voice mail, what is the best way to accomplish this? They were used to using fac #0, but when they moved and got a new phone system, Audix is no longer colocated (DCS'd back to main bldg)...

Can you do a transfer connect through vectoring? Thanks.

Is there any way to set up a mail box as Listen Only with a zero out option? In other words, it cannot accept incoming messages? Thanks.

Does anyone know what phone type you use when setting up a 4690 conference phone? Thanks.

Does anyone know if the Polycom IP 3000 is compatible with the Avaya S8300? Thanks.

Does anyone know if the Polycom IP 3000 is compatible with the Avaya S8300? Thanks.

Does anyone know if they make a holster for the Transtalks? Thanks.

I have an S8300 on which 2 sets won't light up the voice mail light. I've checked all the software - the correct switch is defined under switch number in Audix (shared Audix box which is DCS to all locations), on the 2nd page of the extension, Audix is defined, and all the other voice mail...

Can someone tell me what the asteriks mean in the data fields of the BCMS reports - it is usually under Total Aux or Total Time Staffed, so I'm assuming someone forgot to log out and the number is bigger than the field, but I don't know for sure. Thanks for your help.

I'm hoping someone can help me. If someone is currently an office worker and they are moving to Telecommuting, do you have to delete their extension and then reset it up as telecommuting access? I'm assuming they can still get to their audix box once you change their extension to a...

Does anyone know if there is a special adapter cord for the Plantronics CS50 Wireless Headset to connect to a 6424D+M? I am having trouble making these wireless headset work with the 6424D+M - I've called Plantronics - they are telling me to connect it in the same manner in which you would...

Is there any way to call forward an Audix Mail Box to another Audix Mail box - neither of these mail boxes have physical ports - they are both xported. Thanks for your help.

I have a 4620 that the MW Lamp won't light on. The station is DCS'd from one location to the physical set. I have logged the 4620 off and back on, I have changed the set, I have torn down the mail box and rebuilt it, I have checked the station software 16 ways to Sunday, I have used the clear...