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Hi all, this is general/best practice/thoughts/recommendation question. The office managers are considering removing all the physical handsets (digital 64xx and IP Phones 46xx/96xx) and ask users to just use One-x Communicator softphones. Employees currently use their softphones while away...

Hi all, we have a system with multiple locations 1 to 10 and we are planning to add a new location - location 11. All locations share the same dialplan analysis table, I read that I can create a dialplan table using the location parameter for the new office/site but I could not find many...

Hi tek tips users, I have a location in the UK with an Avaya system a few hundred hours of calls to UK mobile numbers and the circuits used are from Colt and BT. In our site in south america we have mobile gateways connected to our Avaya switch and we divert all our mobiles calls through them...

Hi all, quick question that I've being not able to find the answer. For example if a system with 4 sites with one being the main one (S87xx), 2 are ESS (S8500) and the last one is LSP (S8300). What happens with CDR reporting when all sites go into stand along mode due a network failure and...

Hi all, I have a problem when using international mobiles to as coverage paths points for local extensions. My system is in the UK and for management reasons sending calls to mobiles around the world. Imagine this. Local extension 14001 Set up with a coverage path to send calls to...

Hi all, I have a CM3.x with AES3.x in the company I work for currently being used for call recording but I know there is a JTAPI SDK out there that can be used to create applications. I have logged into the Avaya Devconnect website, I have checked the download area in the Avaya web portal but I...

Hi does anyone know who would buy spare/used avaya cabinets and boards in the uk? We have upgraded/merged several sites and we ended with several spare avaya si, g3r, boards, s8700 servers and even trackers we don't longer need. maybe there is a company around that buys them cheap and uses...

Hi all, I've been looking around and cannot find a feature that should be simple. I want to configure a button on the agent phone to auto transfer the call to a specific vdn. I want to avoid using the transfer button as that works as a consultative transfer, the usability I am looking for is...

Hi all - first sorry for the aufull explanation I am going to give - I have a CM3 and I want to create a circular hunt group with 20 extensions that when extension (1) doesn't pick up it goes to extension (2) and if (2) don't pick up then to (3) and so on. I have tried several ways to achieve...

Hi all, I want to be able to send the extension external number when they call outside. I have a cm 3.1 with colt trunks in the UK. I have 5 digits long extensions and as example with extension 41001 and the external number for this is 020 7855 1001. I have change the table on change...

Hi all, I am posting this here as neither our maintenance supplier or I can find an answer to a problem we have. We have an ACD environment and users/agents reports that suddenly they cannot hear the client anymore although the call is still active. We believe that the customer cannot hear the...

Hi group I have a simple question and don't know if it is possible to do. Can I have all calls done by a particular group of extensions be diverted to a specific trunk? I want normal extensions to send calls following the ars table but if a user on an extension of this group makes a call the...

Hi all, I have installed serveral IP trunks between Definty Systems (R10 to CM3). Now I have a site with an Index that I would like to connect to the other switches. Does anybody have information on what INDEx needs (or options) to link it to a Multivantage system?

Hi all I am doing a voip bridge between sites and I cannot get the audio arrive to the end. To go from A to B. See the (long) explanation below: I have 3 sites: Configuration A Site A talks to Site B - ip trunk between siteA and SiteB1 (where siteb1 is a medpro/clan combination) All...

Hi this is an open question, I am not familiar with UK telecomms regulations but is there any way to send the UCID from one Avaya PBX (whatever release) to another using the PSTN? Where can I get documentation of how to tag information to each of the calls I sent out? Basically what I am...

Hi all, sorry to bother but I would like to know how the pos-busy button at the attendant console works. When the receptionist press the night-serv button, the calls goes to the night destination set up on the tenant page (display tenant x) but where are the calls sent when I press the pos-busy...

Hi, I have isdn-pri with my provier and want to send the UCID over the PSTN to a Index. Can I do this with Qsig? What do I need? regards