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  1. kenpitchford

    Possible new Bug? Music on hold.

    I've got a strange thing happening. Some of are Tenants are mysteriously defaulting back to Music source 1. Any Ideas?
  2. kenpitchford

    Determine Agents logged in to a skill

    Is there an easy way using the WebClient to see which agents are currently logged in to a skill. Example in Skillset view I see 5 agents in "Agt Idle" for skill "Customer Service" If I look on the agent view it only shows their skill if they are taking a call. There are more agents that...
  3. kenpitchford

    CDR Setup for G3R r9 with 8400b data module

    Let me 1st say I'm sorry this is so long but I wanted to provide as much detail as I could. I guess my main question in all of this is can someone with the same setup show me how they have their's configured? My main question I think is on the TN726/553 administration. I've been reading in...

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