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Hey all, IP500v2 running 6.1.5, VMPro 6.1.16. Ran fine for months, all of a sudden the AA can't interpret touch tones correctly. Every single incoming caller is either routed to the wrong extension or disconnected because the system thinks they dialed a non-existent extension. Watching in...

Hey all, 4.1GA system (406v2) with a PRI and an h.323 trunk to a cisco call manager. Calls back and forth directly between handsets work fine. Calls coming in on the PRI that are routed directly to a cisco handset work fine. However, if a call touches a VMPro AA first and is then transfered...

Ok, has anybody figured out a clever way to use coverage at an analogue extension on an R3 system? Ie. digital phone rings, make an analogue port ring at the same time. I know internal twinning is supported on R4.0.7 but this is a 403 so that's out of the question. I'm really NOT keen on the...

Hi all, apologies if this has been discussed already but I see the search function for this forum still doesn't work... Windows Vista: launching phone manager I get a cryptic "side by side" error. Is anyone aware of a known solution for this? Thanks! Peter Sherwood Morrack Consulting...

Has anyone sucessfully used the Call Queue feature? The one that is supposed to camp a call onto a busy extension and ring through to them when the extension becomes free? For some reason it is just flat out refusing to work for me. 3.0.17 firmware. I've tried it both with a button and a...

I'm looking into alternatives to CCC that can integrate with the IP Office. If you know of a call center package that works with IP Office, could you please post it here? Thanks Peter Sherwood Morrack Consulting Affordable World Class Off-site Backup! www.morrack.com

Can anyone confirm if the 3.0.59 bug that placed all auto-recorded calls in the users mailbox, regardless of settings, has been resolved in 3.0.69 or any other newer release? I can't find any references to it in any of the release docs I looked at. Thanks Peter Sherwood Morrack Consulting...

Ok, I give up. This should be a simple, simple, simple task but I am completely missing something here. I have 2 routers, 1 for internet traffic and 1 for VPN traffic. In a cisco environment, if I have all my PC's using a cisco L3 switch as their default gateway I can then simply add static...

Has anyone had any problems merging configs on 3.0.59 systems? I have a couple sites that are locking up and it seems like it happens when we merge a config, but not positive that's the problem yet. Actually I would love to hear any feedback (ie bug reports) on 3.0.59, haven't had the time to...

Has anyone, anywhere on the planet, gotten IMS to work properly with R3.0.44 firmware??? Even better, has anyone gotten it to work when using outlook 2003? According to Avaya Tek-tip#80 Outlook 2003 is supported as long as you don't use cached mode, which I am not. But the planets must not be...

Hi all got an interesting challenge. I'm using an SOE and have two possible routes to the internet: one slow and expensive (1x cellphone data connection); one fast, cheap, and unreliable (wireless internet, fringe service area). I've got LAN1 on my SOE going through a PIX to the wireless...

Has anyone set this up? I configured it according to the manual, but all that happens when I go to the starting webpage is a I get a pretty Avaya graphic, no menus or buttons or any way to proceed. Running R3, IIS webserver on XP Pro machine. Any ideas? Peter Sherwood Morrack Consulting...

Has anyone successfully configured IMS to work with outlook 2003 clients? Also, since upgrading to R3 I have a client where IMS works only on outlook 2000, yet TAPI works only on outlook 2003... what kind of weirdness is that? They use both IMS and TAPI dialing so I don't even have the option...

Ok this one is driving me nuts. Can I not use a VPN concentrator as the hub in a hub and spoke network with PIX's as the spokes? I've had no problem getting the PIX's to forward traffic bound for another PIX to the concentrator, but the concentrator refuses to forward the packet because "no...

Perhaps a newbie question here. Telecom guy trying to learn data :) When I bring up a VPN tunnel between 2 PIX's, I can ping from a client on one side to a client on the other, and vice-versa. What I can't do, and really wish I could, is ping a client on one side from the CLI of the PIX on...

I have a customer who now sees both their username and their fullname showing up in phonemanger under the voicemail tab when they get voicemails. Anyone know a way around this? Peter Sherwood Morrack Consulting www.morrack.com

Hi all, I'm having trouble getting good SERPS, mainly on google but I would like to be doing better on the other engines also. I paid for a wordtracker account and have just spent several frustrating hours hoping I could find better keywords to optimise for. The issue is: 1 - I'm selling a...

Hi all - just got back from a week plus without access to the internet, and see I'm about 150 posts behind and have completely fallen off the MVP list! Oh well, easy come easy go :) Has anyone figured out the requirements for designing reports in CCCv5 yet? I understand you don't need the...

Hey all, Looks like a new bug in 2.1.27, I'm afraid the Call Listen (monitor) feature doesn't work. It's been my experience that you get a dialtone when dialing the shortcode - worked fine with 2.1.24. I've experienced the problem with 44xx sets, and heard one other report of someone getting...

Has anyone implemented LDAP? I'm trying to get my lab system to sync with Win2K server active directory and not getting anywhere, in spite of faithfully following the directions in the docs. Any tek tips anyone can offer? Peter