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I have a weird one here, we just upgraded customer last night from 4.1 (500v1)Wxp to 9.0v2 server 2008. from vmpro client I can send wav file or call to a user's phone to record no problem, plays the wave file or "recording prompts". When dialing *17, calling the AA, or trying to record greeting...

Hi guys, weird thing I've never noticed before, customer complained about this and I just confirmed. With a 9508/9608 if calling a group internally you will see caller and the group name in your screen. If you have an external call you only see caller ID of caller, no group name. I do get a 'b'...

Hey guys. wondering if someone has a simple answer for this? customer has ip phones and soft phones on pacific coast, they connect to IP office 9.0 in Utah (mountain time). Is it possible to have the phones in Oregon display pacific time versus mountain where the IPO is? Thanks!

Hey guys, I'm trying to find a way to "automatically" forward new messages from one user to another. Customer has voicemail pro/IPO R6. I know you can listen to the message and forward, but no one is sitting as this desk for awhile, still needs its own voicemail box and greeting (callers don't...

Going to try and put all the info I have and what I've done so far here, hoping someone has seen this and has a resolve! On my second D100 phone trying to connect to IPO R.81.(73). Have the license, set up SIP Dect line, extension and user correctly (as far as I know). I can log into the base...

Hey guys, tech support has gone for the day, wondering what the deal is, can't seem to find the answer on google ;) I'm setting up an IPO R 8.0 (18) with Digital 8 and Legacy carrier w/ATM4. IPO mode it says I need a license, Basic mode it doesn't but its not seeing my legacy carrier with an...

I know the 'end of sale' for all releases below 7.0 stopped in march, does anyone know if we can get an R6.1 upgrade license anywhere? I've got a customer thats wants to try softphone, but they are on R5.0 and have about 100 4400 series phones, don't want to spend a billion dollars upgrading...

Got a question from a customer I did not know the answer and am having a hard time finding. *If a caller enters a 'que' at 4:58pm and sits in there until 5:01pm what happens to that call? Does it still follow the time profile before 5pm(open) or at 5:01pm(close) will it follow the closed and...

I have an IP500v1 R8.0 and using So Tel. We are not using an ip address, looks like using a username and password. Only thing I can find for support is on a 4.2, completely different. I have a customer using SIP from Veracity on 5.0 its way different too, they are using an IP address though too...

Forgive me if this has been answered somewhere else, I just can't seem to find it. Jenne has sent me a couple different documents but still doesn't make any sense. does anyone have or know where to find how/what is needed to set up a 9620L H323 (not VPN) on IP Office R8? Also I've been told...

I'm an Avaya guy installing first Nortel part. Customer has Compact ICS with 6 lines 16 phones I believe, after hopefully correct research we need to add a TCM 8 in the small/slim slot, right? Question is can I just power off, install , power on and cross connect new phones and we're good to...

So I went to check OUR holiday set up (IPO R.7) but when opening vmpro client it said "error could not load call flow data base". So I looked on tek tips for a solution, someone had just re-installed vmpro, wallah. Apparently you have to "export" first, saving the config is not the same I...

I am racking my brain, thought it would be a piece of cake but obviously I'm "special". I'm trying to block phones from calling certain number ( 900's ) for example. even exact numbers like 555-1234, call barred or something like that. I must be just entering the short code wrong? Any help...

Does anyone have or know of a link that shows the differences between releases? Looking for something that shows hardware changes but more importantly feature changes between 403 to R.7 (500V2 chasis). Any help would be greatly appreciated, thanks.

I'm trying to install a polycom ip 6000 on a IPO 6.1 I have the endpoint licenses (valid). I have the IP (h232) extension created. I think I have all the IPO stuff set up, just need to set up the polycom. I don't have the guides and google is of no help to me. Has anyone put one in? This was on...

Does anyone know if there is a conflict with the ACS R.8 and a VS voicemail module (R.4)? I remember a few things with R.7 and VS'. What we have going on is if you call an extension it rings and goes to VM box just fine. If Do Not Disturb is pressed then call does NOT go to VM box but...

We have a wierd one here. x11, 12 ect.. can use simultaneous page just fine. When x10 tries we get a busy signal. x10 CAN access I70 loudspeaker just fine, but I*71 or I*70 we get a busy. No restrictions, did a "settings copy", reset phone, reset system still no luck. Catalyst is stumped too...

I cannot remember for the life of me how to change date/time on a "baby" partner (206 stand alone). i've looked in past forums, checked out links (dead). Checked avaya support, not finding anything. Please any help would be great. Its not a huge deal, but when customer is trying to upgrade...

I thought I saw this at a customers site when I was Partner tech doing some wiring. The receptionist had sent a text to a user's phone saying something like "call recept when free". I saw that on the user's phone. Is this possible and how? We recently went from a Definity Pro-logix to an IPO...

I've got ACS R8 & Messaging R.8. Line 7 is assigned to x20 via #208. #310 assigned and VM box. Line 7 is NOT assigned to #206. When you call x20 internally it goes to x20 VMbox. Call in on line 7 with x20 DND button pushed, goes to VM box. When VM cover rings (#321) at 1 or 2 rings goes to VM...