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In Meridian Mail, I have set up a voice services option menu, it works great right now. I'm being asked to see if it is possible to have one of the options do a time of day transefer. Each menu option just does a CL, this one particular CL needs to be an external phone number to the east coast...

I have just recently taken over a Option 61 and have been fixing some pretty odd things, but so far the oddest thing I've seen here is when someone calls in to our main number, they get the standard greeting with option. When they press zero for the operator, there are times that the call gets...

I have recently installed RSI call accounting software. IT does well with inbound and outbound call tracking, but I am looking to get the software to track what each of our receptionists are doing in call volume. In the call record database, there are no entries for ATTN01, 02 ,etc. I'm...

Does anyone know where I can get online documentation on how to operate the ICS Remote Tools? This is my first Norstar implementation and am trying to figure out how to use the tools. Thanks CM

We have a meridian mail system that I have currently hooed to a serial port on my PC - using procomm (works fine)... Now I want to be able to remotley dial into the mail system. How would I go about hooking up another port to allow a US Robotics modem to the system. Thank you, C

I'm new at the Norstar product, is there a place I can get some basic instruction on programming phones and managing voice mail? Thanks for your help. -C

I have a situation where I am getting ERR4019 #### (ext). I try and review both the mailbox and the DNB, but neither exist. I am still getting the error, any suggestions on how to eliminate the error message? Thanks.. CM Begin snip..... "ERR4019 4144 OVL000 >ERR ERR4019 > ERR4019 dn...

I have question, I have just taken over an option 61 switch and have noticed that when the user presses their message key the voice mail system asks them to put in thier extension. I believe there is a way to "passthrough" the DNS digits to the voice mail system so the user only has to put in...