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All of a sudden, this Dell Optiplex with Win 8.1 64-bit, doesn't like the external USB drive that's connected to it. No hardware or software changes involved--it just threw a "device not recognized" message (per the user). When I check it in Device Manager, the obligatory yellow warning icon...

I have a friend with a small company, about 8 employees with desktops and Outlook 2013. His website/email are hosted via Yahoo. Initially, he had email set up via IMAP, and it seemed to be working fine for him, as some of the employees needed to check email from home and wanted access to their...

Interesting puzzle to solve. I am working with a Latitude D620 Windows XP that will detect a wireless network and acquire an address on all networks tested (library, McDonald's, local community hotspot, iPhone personal hotspot), except for the user's home network. They have Uverse and a 2wire...

Dell laptops are the only makes I know, so this was new territory for me. My nephew's Toshiba Satellite C655 wouldn't power up with the power adapter after the battery lost its charge. Nephew said he dropped the laptop while the adapter was plugged in. Sounded simple enough and I installed a...

I need suggestions on how to install the LaserJet P1005 driver into Windows 2003 (terminal server) without actually having the printer physically connected to the server. A remote user has the P1005 connected to their local machine and wants to print to it during their TS session. Naturally...

We upgraded our Windows 2000 server with Citrix MetaFrame XP to Windows 2003. Everything works well, except for printers no longer create for users. Our domain controller is Windows 2000 server. I've already checked, and the Windows 2003 drivers are already in place. I'm at a loss as to...

We've been happily using Citrix MetaFrame XP sp3 on a Windows 2000 server for years. No problems and it fits the needs of our small company (approx 125 employees, 10 Citrix users). Ownership has decided to add a couple of branch locations and would like to bring them in via Citrix. Here's my...

I inherited a collection of offices that have VPN tunnels between the gateways with RV042 routers, and it's a new environment for me. Just in looking at bandwidth mgt they are all set to 512 up/down. I'm assuming these are default settings that were never changed. Will I create chaos by...

Something has gone awry and our CD with NAV CE 8 is unusable. Norton/Symantec's best suggestion is to purchase newest version, but we have 10-licenses for this. Anybody have any suggestions as to how to get a copy of media?

I have a client operating under a lease agreement from a former business partner who retired; the physical office space, customer accounts and data, computers and software are all included in the monthly lease. The client doesn't own the equipment; can they still be held liable if it turns out...

We've inherited several new offices and there aren't network maps or diagrams to indicate which network/data ports in the walls are live and which port number they correspond to at the patch panel. Short of walking through with my laptop to all 30+ ports, I know there must be some equipment...

My brother (middle manager) is wondering if it is possible to determine if a co-worker is logging into Yahoo webmail (belonging to other co-workers) from several worksites, and viewing the messages. Local IT just shrugged their shoulders and said they really don't have time to monitor traffic...

I'm a newbie with VPN. We are using Linksys 4-port 10/100 VPN routers, model RV042. I want to use QuickVPN to allow several users at the same location (that doesn't use the RV042 routers) to remote connect to a server sitting behind a VPN router. Sadly, the log generates this error...

Looking for a copy of Kodak EasyShare software, version 5.0 family. It's apparently the last Windows 2000-compatible version they have, and it's also NOT available for download on their site. Kodak customer service suggests that my friend upgrade his OS to XP or Vista in order to be...

I'm just wading into the pool here with an inherited set of offices that are connected via Linksys RV042 VPN routers. I have a Vista PC that I need to establish a VPN connection to (offices separated by 300 miles), and Linksys advises that they don't have QuickVPN client that's compatible. If...

Our company has merged in with another, and now management thinks Citrix is fabulous, although they didn't want to invest in Subscription Advantage while the window of opportunity was open and MF XP3 wasn't on the EOL/EOM/SOL list. They want to add 35-45 users into our Citrix mix. We were...

Quick background, so you'll understand I'm a noob who needs help desperately! I'm a network admin, but inherited the phone closet in a package deal :) I have no formal training on the phone system, and most of what I know comes directly from reading this forum, and from hanging over the shoulder...

I have a customer who is somehow still running Norton Antivirus Corporate Edition version 7.60.926. Apparently, a long time ago when that product reached end of life/end of support, the customer didn't get the notification on it, and was still able to get viable antivirus definitions until...

My college-freshman son wants to purchase a laptop, primarily to play World of Warcraft. (Insert GeekMom's sigh here b/c she's not into gaming and would rather him spend that extra time working on that big term paper which consists of two index cards and an idea in his head, or even pursuing...

There are about 5 old messages in our Mailroot Queue folder. How can I dump or flush those? If I try to DELETE, I get a message like "sharing violation, source or destination file in use."