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System: G3siV9 I have not worked with Toll List before and I don't know if this is how this would be programmed. But need to be able to limit phone sets to only be able to call Internal EXT#s and 911 calls after hours. Don't want phones to be able to call any Local or Long Distance numbers...

I have setup an x-port Station with Coverage to a Cov Answer Group. Have Bridged-Appr button of this Station on some users phones and then if they don't answer the call then covers to the Coverage Answer Group to answer. Does anyone know of a way to Force the ringing of any calls to this...

This may have been discussed before but is there a way to do an ALL Page in Communication Manager 4.0 or any prior releases? Have multiple page groups set up that allow 32 phones per page group. Would like to be able to Page more than 32 people at one time. Is there a way to do this? Tried...

CM 4.0, ATTD Vectoring turned on, no other vectoring is turned on, system does not have agents turned on either. Want to be able to route calls to the ATTD, but then if ATTD doesn't answer then ring two standard extensions to answer the calls. Since there are no other ATTDs set up in the...

Is there a report or an audit that can be run to determine what mailboxes have had NO activity for the last X months or X days? Would like to make sure that all mailboxes set up are actively being used and be able to remove mailboxes that have had no usage for 3 months. I know an...

Is there anyway to program Audix so that users are not allowed to Forward calls to an Auto Attendant mailbox. Have had issues where important messages come into an end users mailbox - and then they forward the message to the Auto Attendant mailbox, which is never checked for messages. Wanted...

Have a customer that has a G3si at Main site along with Intuity Audix. Also have remote site with S8300/G700 that shares the Intuity Audix and are networked back to the Main G3si via IP trunks. User at the remote site is x2650. (DID# xxx-xxx-2650---this DID actually rings into the Main...

I looked through past 'posts' on this site and didn't see this discussed. Once Outcalling is setup on Intuity. User receives voice mail and is outcalled on his cellular to let him know there are messages - What does user have to do to check/retrieve his messages?? User is stating that when...

Have a couple questions on BCMR that I'm sure someone can easily answer. 1. Where do I find on the server setting how often real time report screens refresh? Or is this a setting on the client setup? Just wondering when Supv has Real Time Report View up is this updating every 30 seconds, 60...

Have a customer that has Skilled EAS Agents set up. We have Most Idle Agent Across Skills turned on, Multiple Call Handling turned on and Skilled EAD-MIA Hunt Groups are set up for MCH – one-forced call. Customer has around 5 different 800#s ringing into one group of Agents. Each 800# is set...

Customer has S8300 with two G700’s. Software release 3.1.2 with the most current patch 632.1 Call Center – EAS Have a customer with a small call center set up using EAS. One of the groups has an issue of call queueing to the correct skilled agent, phone rings half ring, then call is actually...