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I have a branch office that is NetLink'd to the the home office. I have 2 POTS/CO lines at the branch office, and I need to disconnect them. Can I point a DID at the home office to an extension at the branch office? I know how to, I just haven't tested it yet. More importantly, how can I get...

I need some help installing an external paging system. I read the SV8100 System Hardware Manual on the PGD(2)-U10 ADP and I am tad bit confused. I have a functioning overhead paging system now, but its not hooked to the phone system. It consists of overhead speakers, an amp, and a mic. I...

System: SV8100 At my main site, I have a PRI and I can dial 9,511 or 9,611 just fine. I can also call either 9,911 or 911 just fine. Everything normal here. The problem is at my branch offices where they have CO/POTS trunk lines. When they dial 911, or 9,911, or 9,511 or 9,611 type numbers...

I have a remote branch office with just 5 phones - NEC VOIP phones that are registered to the SV8100 at my main site. Obviously, when these phones call 911, the wrong address is received by 911 responders. I have been trying to get a SIP trunk built between the SV8100 and a Grandstream HT503...

There is a simple and cheap way to do CDR / SMDR on the NEC. I had Tapit, and hated it. If you need fancy reports, this might not be for you. If you just need it for auditing, this might be just what you need. I do this method, and it works great for me! Here is the basics of it: (1) Setup...

I have an SV8100. I have never worked on one before nor have any training. All my past experience is on an Avaya Communication Manager 1.1 I had my NEC dealer add a SIP license to the system. He said it will work with 3rd party gear. I am trying to register an ATA....specifically a Cisco...

We have a G3r v11 and a Cisco call manager. There is a trunk between the two. The G3r has 5 digit extensions that start with a "5", and the Cisco has 5 digit extensions that start with a "6." Right now we have the full 5 digit number routing to the CCM over the trunk when you dial a 9...

Anyone ever dealt with an 8510 error when launching BCMS Vu Client? It was working fine for years, then just blew up. I work for a huge healthcare system, and no one can find the install media. BCMS Vu Client Click Server Name (BCMSVuServer), and click Connect. After click Connect, get...

I can place calls out all 4 of zap channels just fine. When the channels are called they get routed straight to voicemail....this has been running along just fine for 2 years, until lastnight. When I do a "asterisk -r -vvvvv" and I call any of the zap channels, there is no activity in the...

Please see my complete call recording solution for recording voip calls - works with Avaya, Cisco, Asterisk etc... H.323, SIP, Skinny prototcols. Countless hours have gone in to this documentation. If you have ever tried to install Oreka / Orecx / Orkweb / Orktrack either on Windows or Linux...

I have my pc plugged into the back of my phone, but using network analyzers (Ethereal, Wireshark) I see absolutely no network traffic from the phone. Is the data jack in the phone a switch or a hub? Its a 4610SW.

This is good stuff, I think you guys are gonna like my Call Recording idea. OK, I'm all about doing stuff the effective and cheap way and I need some of you guys to help me out here. Here is what I have done, and later I'll explain what I need. I've built an Asterisk server with an 8-port...

I need to change my Definity password, but of course I cant unless I know what it is. Unfortunately, my password is saved in ASA so I never type it in. Is it stored in a file? If so, can it be decrypted? Is there a password unhide or unmask utility that will reveal the password behind the...

We had a circumstance where we needed to record lots of calls on demand, and store them on a server. We brought in several vendors and they were all very expensive and none offered exactly what we wanted. In a nutshell, I am using audix-rec and a Asterisk server to catch the recordings. I...

OK guys, I think you all gonna like this one. First of all, thanks to Kerchak thread690-684030 for inspiring this idea. I found an application called ByteWedge Pro from Fogsoft. Its a tcp/ip client and/or server and it will listen and capture your CDR info, error check it, parse it, and spit...

The Kerchak thread690-684030 is closed because it hasn't gotten much attention in quite a while. I will copy and paste the Kerchak method at the end of this post. Well, I found this great little app that I would like some help from you guys on. Its an application called ByteWedge Pro from...

Anyone know if there is a way to program a button that will automatically conference with a specified extension? We need a recording solution. What I have done is programmed a audix-rec button on the phone, the audix-rec destination is a Asterisk box that picks up and records and then the...

I need to record calls. My R11 supports Audix-rec, but my Audix is too old and isnt on the network. What I have done is point audix-rec to an analog extension that rings to my Asterisk FreePBX which immediately answers the phone and starts recording. To verify that call is being recorded by...

A manager would like an agent to take calls for two different queues. Is this possible? Whats the best way to do it? If the agent is on a call from one queue, the

I know I have seen the sold-to number in my switch before. Can anyone tell me where it is? I need it to download the latest softphone. TIA