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Merlin Magix 1.5; Situation: outbound calls to toll free number; toll free carrier not sending answer supervision; Question: Can Magix "cut through"? Details: Placing an outbound call to a toll free number that has ivr - the toll free carrier won't send the call completed signal until a DTMF...

We have an active DID extension with a phone and vm - the person is rarely in the office, so most calls go to the vm, however, a lot of callers press "0" and get transferred to the CAS operator (major pain for the operator). Is there a way remove "zero out" on this extension's vm to the CAS...

Magix R1.5 We've got PRI which displays inbound caller id number only - is there a way to program something in the Magix to match the inbound caller id number to a name (maybe built in a directory?) and display the NAME of the inbound caller instead of the number? or, ideally, both name and...

Magix R 1.5 w/Merlin Mesg V 1.0 We rebooted the Magix this afternoon and everything seems to work with a glaring exception: Messaging is not picking up calls - extensions simply ring endlessly and the Auto Attendant is also not functioning. We'e able to reach "Welcome to Merlin Messaging" by...

Is there a way to activate the call forwarding feature if you don't have access to a desk set? I can get into WINSPM remotely, but can't figure out how to make calls to make extension forward to my cell. Thanks in advance~ Annie

Magix w/ merlin messaging programming question: Pool 70 = #801 (a POTS line) Pool 890 = #813, 814, 815, 816, 817, 818 (6 chnls from PRI) Currently, AA1 answers all incoming calls on all 7 lines. We'd like to set up Pool 70 #801 to go to AA2 or no AA at all. Can this be done and if so, what...

Environment: Magix R1.0 w/100 R INA, 800 DID, 016 T/R, 412 TDL Local carrier and services: Qwest OneFlex Integrated Access - a single T-1 circuit that transfers data, accesses Internet, carries all local, long distance as VoIP (up to 6 voice channels)- Cisco 1760 hands off voice traffic as PRI...

We've recently installed a PRI for local voice and IP. Our 911 calls are not leaving the Merlin Magix PBX - the calls simply return dead air and testing we've done with the local carrier indicate that the attempt to reach 911 isn't relaying to the PSTN. Help? TIA, Anne

Magix R1.0 w/100 R INA, 800 DID, 016 T/R, 412 TDL Current environment: 1 Integrated T1 - voice & IP 3 Analog 2way ground start trunks 3 Analog DID wink trunks Here's the proposed service environment and questions (which, naturally, we can't answer): All services replaced with Qwest OneFlex...

Merlin MagixR1/MsgngR2 First, I'm a system dweeb so if you *do* decide to answer this query, please speak very slowly. We're trying to get our AA to pick up all incoming calls on first ring. Our 2ways reside in Pool 70 and our T1 resides in Pool 890. If the incoming call is local via the...