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CWC report againts Split/Skill report.
I've got some problems matching CWC report and Split/Skill ones. I set up Forced Entry of Stroke Counts or Call Work Codes = y for several hunts, but when I run Split/Skill Summary Daily for each of them, then the sum of all ACDCALLS exceeds the total ACD Calls number shown in Call Work Code...- martinengo
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- Forum: Avaya: CM/Aura (Definity)
