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Is it absolutely necessary to install the Microsoft IGMP patch on a Web Server running Windows Server 2003? My Web Server is running fine and appears to be seeing multicast/real-time displays correctly. Although the Nortel docs say to install the patch, Microsoft says only to install the patch...

I have added the NR Reason column to a Private Agent Display and when the display is launched and the agent puts in a NR Reason code, it doesn't show up on the private display. Should I have added something somewhere to enable this? It is programmed in the queues.

I have installed a Windows 2003 Web Server (4.5, SU06) without a backup utility. The docs state that you can use the Microsoft Windows backup utility to perform the database backups, however, the docs aren't very clear on which files should be backed up in order to perform a successful restore...

I have just installed a Agent Greeting card and the TUI/FXSDN does not answer when called? The MADN on the virtual sets 'Key 0' is programmed as the same number as the FXSDN and it is in the CDB. Any ideas?

I am getting a scrolling error in my SCCS 5.0 SU04, Windows 2000 Server MAS Trace Window "050707:xxxxxx:nbts:Exit nbts; mbGetEvent<> fails due to BAD_ASSOC_ID = -8415" Any idea on what this is pointing me to?

The install docs say to download and install the IGMP patch from Microsoft. Has anyone done this? and if so, have you had any problems downloading or installing the patch?

fact: New HP Windows 2003 Server, SCCS 5.0 SU04 with the Co-resident Web Client 4.5. problem: SCCS 5.0 will start up just fine along with the associated services and the sysops log file shows no errors on the install. However, when I configure the Web Client I cannot connect to the web page...

New SECC 4.2 SU13S, Windows 2000 Server. When installing the Co-resident client and when the server boots back into service I get and error, "Unable to connect to the Symposium server. Please check whether the network is operating properly. If the problem persists, please contact your support...

I have been tasked with installing an additional SCCS 5.0 on the customers network and cannot find on documentation on installing another server. The docs say that it can be done but doesn't say how? Anyone done this yet? or know where the docs are?

I have a Web Client 4.5 with SU03, when you go to Real-Time Reporting/Private Displays/Standard agent display/columns and add the field DN Out Num, unless the call is going out a PRI only the Route Access code is shown in the display? The outgoing PRI call displays correctly in the field, DTI...

I recently tried to perform a platform migration from 4.0 NT to 4.2 Windows 2000, unfortunately I had nothing but problems when I put the server into service, namely I couldn't make any changes to the Dbase. After many days of trial and error, Nortel recommended re-keying the Dbase in by hand...

Anyone have an idea where there might be any Support Specialist practice exams for tests 920-105 SCCS Install and Maint. and 920-106 Symposium Call Center?