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  • Users: ehonauer
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  1. ehonauer

    Anyone have ACD report documentation for Composer 4.0 / HiCom 300E

    I'm working with a company still running a HiCom 300E, using ACD for their call center. The users have some questions about the ACD reports, and the online help in Composer/Observer doesn't go into detail about the report data (e.g. definition of "Out" calls, what makes up "Park and Xfer"...

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