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I have IP Softphone 5.24.20 and use it to control my desk phone, a 6424D+ on a Definity G3si. In the softphone config, I select "Control of Avaya Telephone (via server)". (Not telecommute or roadwarrior mode.) I've been doing this for well over a year without any problems. Last night we...

Using 3.0(40) on a 412 with two PRIs. I'm using VMPRo 3.0 to do an assisted transfer to a short code that is defined as a "Conference Meet Me" We have several different short codes so we can have multiple conferences going at once. It's been working fine until today. Today we had two...

I've installed Conference Center 3.0 (I had 2.1 working fine.) When I view resources, I'm limited to 5 simultaneous conferences and 1 participant per conference, so effectively, I can't create a conference. I've searched the docs and online help and can't figure out how to change my resource...

We have an IP Small Office that's been installed for several months at one of our retail stores. Occasionally, the system stops being able to receive or make calls. Incoming calls will ring in, phone will ring, but get dead air when the call is answered. Neither end can hear the other, but...

I know the traditional implementation for E911 requires the use of CAMA trunks from local telco and a CAMA trunk card in the Definity. However, SBC (PacBell) here in Orange County, CA, will do it over PRI. I have a single PRI trunk group (23 channels) for our local service. I know how to use...