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I recently patched a BCM 200 3.6 RCC from 2.1.047 with patch BCM_360[1].322_RCC.61.212. Since then fields have been removed from certain reports, for example: If the supervisor ran a Summary report, before the upgrade there was a "Number of Outgoing Calls" field and a "Average Outgoing...

Can anybody tell me what login "ip-a" is when you do a list history??? Date Time Port Login Actn Object Qualifier 12/06 16:53 S00745 ip-a cha Station 2380 The has been a change to extension 2380 but we just want to know what it was and who changed it. Thanks.

I've got a problem with VAL manager and backing up announcements from 2 VAL Boards. VAL manager connects fine and can list all the announcements on both VAL boards, I can ping each val board and I'm able to manually backup the announcements via ftp. However when I try to backup the...

I've been asked to create some site doc's for our definity systems. I'm not really sure what info to include in the doc's, so I thought I would ask the experts.... What kind of info would you want/expect to be included in site documentation??? Thanks

I've been asked to see if it is possible to setup some sort of Malicious Call Trace, that sends a signal back to the telco, who then start to monitor the call. The telco is expecting to see recall *39#, which will trigger the tracing of the call. This signal has to come back over time slot 16...

Looks like I will have to power down a Option 11 with Mail and Max this weekend. I think it's a fairly simple process, but just wanting a few pointers from the experts: I'm planning to log onto the Mail and Max respectively and shut them down, I'm sure there is a option to do this once you...

I have a site that intermittantly the IPView wallboards go to Out Mode. The only way to get them working again is to restart the RRC host PC, which has the IPView sofware installed on. The system has been in and working for well over a year now. The RRC pc is a IBM Thinkcentre A30 8198, p4...

Trying to setup remote access on a s8500C running acm 3.1.2. Going through the web browser to configure the modem which seems to go ok. But if I test the modem it fails the handsake test and when I configure the modem for multiple incoming calls it says the modem is not connected. I've tried...

Does anybody know of a command that can manually force a system into LSP mode??? Many thanks

I've got a site which has a Polycom VSX 7000 already set-up, however they cannot receive any incoming calls to the unit, outgoing calls are ok. The video conf has a ddi number, last 4 digits 6567, there is a aar digit conversion, which points 6567 to 7777. 7777 then points to route pattern 2...

I've been asked to block the outgoing cli on 2 ext's but all other ext's are to present the main number when making external calls. I'm thinking of creating a new route pattern and inserting 141. Then creating a new COR for these 2 ext's, but I can't remember how you tell the COR to use my new...

Is it possible that when a user dials a certain external number the switch intercepts the call, plays an announcement and then allows the call to continue as normal?? Thanks.

If I do a list con software, I am told the following: SOFTWARE VERSION Memory Resident: R013x.00.0.340.3 Disk Resident: R013x.00.0.340.3 How do I know what version of acm is installed on a system?? Also how do I find out if any acm patches have been installed?? Many thanks.

I have an Option 11 running release 25.15+ with Meridian Mail Release MM13.12.1. Every 20 to 25mins I get the following messages from the system: CSA002 9 11:48:14 19/07/06 4 ESDA001 9 11:48:14 19/07/06 6 At which time the Mail system is down. If I status the AML link I get: AML: 09 ESDI...

Hi All, I need some help in setting up the incoming call handling. The system is a BCM50 with 2 alog trunks. The customer wants the system to do the following: 08:00-08:30 - Play an announcement saying they are closed and that if their call is urgent to press 1 and they will be transfered...

I have a system that intermittantly drops all active calls. There can be upto 5 active calls then all calls will be dropped, the users will then try to redial again but get a message "No free lines" on their phones. After a few seconds if the user tries to dial out they are able to grab a line...

Was just wondering what the general view/opinon was on creating trunk groups and the number of channels in neach trunk group eg: If you have a switch with 1 ISDN30 circuit, is it better to have 1 trunk group with all 30 channels or to split the 30 channels into 2 different trunk groups...

Could somebody please explain what a Prine Set and Control Set are, and what they do?? Cheers.

Trying to install Audix v4 on a Prologix r9.5 in a G600. System up and running ok, but when calls are transferred to Audix, instead of getting the users personal greeting the caller gets the default "Welcome to Audix, dial the extension........" User mailboxes have been setup and administered...

I have a vdn pointing to a vector that has 2 time of day steps, which plays an annoucement to let the caller know the office is closed and to call back during working hours. This all works fine but the customer wants to be able to manually set when the out of hours message plays. Can this be...