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It's contract renewal time and AT&T is pitching their IP Flex product to replace our PRI's. Looking for feedback on implementation and the product in general. Currently CS1000M-MG rel. 6.0. Thanks!

Can anyone recommend a good independent telecommunications consulting firm? Not for TEM, but someone who can look at our entire system and make recommendations for future planning for the PBX, business continuation, etc. Thanks!

Wondering if anyone could give me a ball park figure for budgetary purposes only for maintenance on a CS1000M rls. 6.0 and Call Pilot 5.0 HA. We have approx. 1800 ports provisioned on the PBX. We don't currently have a formal maintenance agreement (we are COAMS), but are at a point we may need...

Are there any other features other than enabling certain plug-ins/PEPS in Pkg. 409? I haven't been able to find any other information. I rec'd a quote for pkg. 409 - $3K to load PEPS? Seems like there must be more to the pkg. for that price.

Recently upgraded from MerMail to CallPilot and noticing several differences that we didn't see in the NTPs, etc. When a caller is presented to a CP mailbox, they are now prompted after the greeting: "enter another extension number or record a message at the tone. When you are finished...

I am receiving the following error in an application: When I first try to open the file, AppBuilder tells me it has a recovery version, do I want to open? Then I get: Assertion failed: (pItemSym->Variable!=0), file src\nmui\src\nmusrapp.cpp, line 3432. At the top of the box, you see...

We have been asked to allow international dialing to 5 people but to restrict them so they can only dial one international number. We have NCOS 7 to allow international dialing, but I'm not sure how to restrict these users to dial only one international number. I've looked through forums and...

We are in the process of migrating from MerMail to CallPilot 1005R. The server has already gone down (prior to migrating) and it took 3 days for the vendor to figure out the problem. Needless to say, that did not go over well here. Would appreciate any feedback/advice on support protocols...

We will be replacing Meridian Mail with CallPilot in a few weeks. Would anyone who has been through this process share how they communicated this change to their users? I want to be sure I don't miss anything. Although most MerMail commands remain the same, there are a few diffences. You...

We requested to have the TBCT feature enabled, which was to be a non-service affecting change. ATT is now saying we must determine if our equipment is NI-2 compatible as that is required for this feature. How do we determine if we are compatible so we can move from NI-1 to NI-2. They also say...

We have phones that are programmed with a MCR key as well as an extension(s) keys (e.g. MCR 5555, SCR 1234). The CDR for all extensions on the individual sets shows up on key 0. Key 0 may be the MCR key or it may be the SCR key - the CDR prints the same way. Is there a way to track CDR...

I need to develop a request for proposals for time and material support for two Option 81C's. We have two techs that take care of most PBX issues (we're currently a COAMS site - trying to maintain certification). This is for those instances when the technicians are not available or the problem...

We would like to establish a force disconnect of any call with a duration in excess of eight hours on our 81C. We tried setting the TFD timer for one of our routes. The timer worked, but it will not allow us to enter in 28,800 seconds to establish an 8 hour cut-off. Any suggestions? Thanks!

I am researching options for recording ACD and non-ACD calls. Equipment is Nortel 81C. Have used Telecorp for ACD recording; looking for alternatives. Thanks!