Search results for query: *

Here a strange problem I'm not sure how to fix. When a guest checks out of a room, it plays "This room is not currently occuiped, your call is being transfered to the hotel operator", but after that it says "a valid attendant number has not been specified". Where do I check to make sure all...

Ok I've set up the auto attendant. But I've got some problems I need help with. 1) I'd like it only to ring 1, or 0 times before it goes to the auto attd. 2) I have 2 options that I'd like to be available to people that will have to allow the call to be transfered outside the hotel. How do I...

Hello! I'd like to create an auto attendant (call tree). I have a spare DID that is not being used and what I want is to creat a call tree for guests but I need to know the steps to make the call tree. Here is what I'd like to see if I can accomplish: Guest calls XXX-XXX-2646 (Greeting...

How do I reset an M2008? My chief engineer unplugged one of the phones and now that I plugged it in, I get the time/date but no dialtone. Thanks!

I have a Meridian 1 Option 11C running the Hospitality Software. Currently, if you're a guest in a room, and you'd like to set a wake-up call, you can do 1 of 2 things. Call the hotel operator by dialing 0 and requesting a wake-up call OR dial *1, then enter the wake-up time in military hours...

I have a Option 11C with Meridian Mail I'd like to upgrade to Call Pilot. Before I call my money hungry vendor, I have some questions. 1) Would you recommend doing so? 2) Does Call Pilot have a hospitality feature like MMail does? 3) Would anyone recommend going from a T1 channel bank to VoIP...

Here is an interesting issue I hope somebody could shed some light on for me. User sends an email to recipient who then replies to the email but when doing so, the font of the recipient changes to very small. This only is happening from the 1 user and it affects anyone he emails. What could...

my switch and mail are located on the 2nd floor of my hotel and it's a P.I.A to have to run up there every time there is a problem. Is there any way I can manage it remotely? -Mike

My 2250 is Frozen - I unplugged it and plugged it back in and now every key has the arrow pointing to it. How do I reset it?

I need to add a Class Of Service (COS) button to my main console.. Can anybody walk me through it? MUCH Appreciated! HUGE Group checking in today and I need to shut off their phones. Thanks! Mike

How do I reset my utility card? I powered cycled MerMail and when that didn't work I power cycled the switch but the link to PMS is still down. -------------- I may need mor details but when you say your GAC Guest admin terminal this is on your mer mail???? if this is so sounds like your...

My Meridian 1 Option 11 isn't checking guests into rooms and the GAC terminal isn't working. I've tested all the links on the PMS side and everything is working fine. I initialied the switch, sill no link. Any suggestions?

2006 and 2007 are set up as LDNs. They are supposed to ring at the main console but when on night service they ring on a buzzer. How do I point them to ring at 607 and 608 when on night service or when the console is busy?

OK now I've done it! lol I know just enough to get me in trouble. I was changing the ACD ACDN numbers but forgot that 2003 was the ext for Express Messaging. How do I change it back? HELP! -Mike

OK here's my plan. Keep in mind, I'm a newbie, so details and patience is much appreciated! My attendant console is constantly on night service which redirects the call to a pickup group and rings on a buzzer overhead. All administrative staff have a PICKUP button on their phones to answer the...

OK here's my plan. Keep in mind, I'm a newbie, so details and patience is much appreciated! My attendant console is constantly on night service which redirects the call to a pickup group and rings on a buzzer overhead. All administrative staff have a PICKUP button on their phones to answer the...

How do I exit from AX? I only have a softkey for Logon. Thanks! Mike

Sorry to be a pest... How do I add an area code to the switch so that it can be dialed? Thanks! Mike

I'd like to add a DDL key to my 2250 console - however, I need to know what button I can put it on and how the buttons are numbered so I don't screw it up ;-) Thanks much! Mike

How do I add a DND button to my main console? Newbie here so any help is much appreciated!! -Mike