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Hello I have been asked to look into the possibility in linking our IPO to our new parent companies Alcatel IP touch. I would like to use IP to do this as we are going to have a site link put in shortly. I have had a quick look around on the internet but cannot find anything that gives any...

Hello We are running Office communicator server 2007 here and have done so for some time we currently only use this for the chat features only. We had a look at the chat in the One-x portal but we could not see a way to get group chat working (this is used quite a bit here) and just seemeed...

Hi, about six weeks ago we migrated from an IP412 with DT handsets to IP500v2 with 9630 handsets. I have had several complaints from users that the speakerphone is not as good as the old DT handsets. The largest complaint that I get is that users are telling me that the remote party cannot...

We have a few users that have their phone numbers stored in thier outlook contacts as +44 1xxxx or +1 800 xxxx however they are finding that dialing via the outlook plugin is not working as they simply get the message back they have dial an incorrect number. These users all have active sync to...

Hi We have recently deployed 9630 handsets. Most of the handsets are confiugred as hot desks this was achived by giving the extension configuration an extension number however these extension do not have users assioated. When a user logs into the phone it works well, User gets the "retrevial...

We are currently installing a IPO 500v2 with R8.0.18 and 9630G handsets. When connecting the handset to the network it does the following: 1. Phone Starts up and gets a DHCP address from the data network (Vlan 21 and the Windows DHCP server has the following scope option set Option...

Hi, We host a dial in service for our customers in the UK but now have customers in Austrila. At present they are dialing the international number back to the UK. As this is not good we are thinking of installing an IPO in our Austrila office and linking them over our VPN link back to the UK...

I have a problem where my IPO has rebooted itself on a couple of occations. I have noiced in the Monitor the following: 3010mS PRN: ALARM: 09/10/2007 16:22:50 IP 412 2.1(73) <Floating Point Unavailable Exception> CRIT RAISED addr=00000000 d=5 pc=00000004 00928c3c 00938330 0093c418...

Hi I have a customer that want our support team to have access to thier Server 2003 machines using Remote Desktop however our security policy does not allow our staff to use "Resource Redirection" (Drive redirection) I know you can set the setting on the server but that is no good to me as I...

Hi I have a IP Office 412 which is running 2.1 (as we are still on DT). I have a situation where I am redeploying 30 of my workstations and I am using Active Directory to deploy software, as the 2.1 phone manager install is a legacy instal I cannot deploy this very easy but version 4 phone...

Hi I have been asked to look into a video conference system currently we only have a speaker phone in one of our meeting rooms but they now want a video system in our board room and was wondering if any one has any expirences of these systems and can suggest some products. I have breifly looked...

Hi I have been running my IP office 412 for 3 years now, but I have hit a little stumbling block and run out of digital extensions my only problem is that these are DT handsets (Avaya's upgrade your index and keep your handset plan). I am running 2.1. What do you guys recon I should do, try...

Hi, I am looking for advice on how to configure my Cisco 2950 Switches and a Checkpoint FW R55 to support QoS as required for VoIP with IP office. I am looking at using a couple of Avaya IP phones and 4 PhoneManager Softphones. The IP phones are on the lan where the PhoneManager softphones...

Hi I'm running 2.1 (73) with DT phones. I have a hunt group configured as follows: Ring Mode: Rotary No Answer Time: 8 Overflow Time: 15 Extension List: 2 users Over Flow Group: 1 Group (contains the 2 users in the extension list and 5 others all on the same system) Voice Mail: On Queuing: On...

Hi We have recently intoduced SecureClient with the desktop Policy module to our remote users. If the user clicks on "update site" while connected to our lan the policy fails to update however if this is done externally to the network the policy updates sucessfully. We run R55 on...

At a remote site I am having to put a Fibre connection in between the main building and a little office which is at the back of the site (about 200 Meters away), They have asked for 4 phones (Putting in 4 IP Phones already have a VCM 10) and 4 pc's but they also want a fax machine I am not aware...

I have been looking at moving from 2.1 to 3.1 but as I have 20 series (DT Phones) this is a little difficult and costly. I am not sure what benefits this will give me. Currently I have 3 x DT units on a 412 with about 60 Digital phones, some phone (Alog) units, s08 units, 1 x PRI, VM PRO on IP...

I have a problem with Voicemail for my main hunt group. We want voice mail only on out of hours (which is set on a time plan) but this seems to be harder than I thought. The call can either come in via a DDI number or through an Auto-attendent so I need to cater for both of these methods...

I have been having some issues with 2.1 software recently (in thread http://www.tek-tips.com/viewthread.cfm?qid=1104197 "ip office 2.1.41 software") has anyone got any feedback on v3.0 DT as 2.1 still has issues and I am going around the loop of one thing is fixed and another 3 are broken. Also...

I upgraded my 412 unit yesterday from 2.0(16) and all went well, however there are two differnces that have been noticed. 1. The Calling Name on the display only shows 20 characters e.g. If StaffMember1 is calling StaffMember2 it shows as "StaffMe>StaffMember2" I reset the control unit along...