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Hi I recently installed an external Quantum LTO3 drive. The drive appears to be working fine, but in the time we have had it (less than 2 weeks), throughput has varied. Normal backup operations take 6.5 hrs to backup 315GB of data. Twice this has dropped to 13hrs. Checking the logs, the...

Hi Folks I have just upgraded our installation of Arcserve from 11.1 to 12. Everything is working fine but I am a little confused about the database protection job (DPJ). I don't understand why the job needs its own media. From what I have read, the DPJ backs up essential elements of the sql...

Hi Folks I am preparing to upgrade from Arcserve 11.1 to 12.5. I have been using a DAT72 drive on our server but have purchased a Quantum LTO3 to use for future backups after the upgrade. I have done this because the number of DAT72 tapes used has reached 8 for a full backup and it takes 24hrs...

Hi Does anyone know of a reliable program that records document access? e.g. when *.doc, *.xls were opened. Thanks.

Hello folks For years, when I copy a drawn line in Excel, I select the cell to paste it in and it appears several cells away from the selection. The only real way around this is to put the line, circle etc in cell A1. When copying and pasting it from there, the drawn line appears in the...

Hi I have just successfully created a custom report. When I saved it, I accepted the default location (My Documents), then realised that the report should have been saved to ..\Templates\Reports. I moved the report .xml file to this folder (which also contains the other reports), but can not...

Hello We are using Arcserve Backup for Windows 11.1 SP2 Build 3212 on Windows Server 2003 R2. I recently reinstalled Arcserve because the program/database became corrupted. I have a question about media pool retension times. We use a GFS rotation scheme, and the retension period for the...

Hi Three times now I have been prompted by Windows Defender to respond to a change in the firewall ports exceptions. As far as I am aware these are the ports for Remote Desktop. I use the Remote Desktop snap-in for the mmc console. I allow the changes, but then the request pops up again. I...

Hi One of our staff has just had to move to a different PC. One of the programs used is Sage JobCosting. On their previous machine, using the mouse wheel to scroll through a list would select each item in turn - one wheel movement moved the selection from the first item to the second item in...

Hi I recently had to reinstall Arcserve 11.1 - went fine, installed all updates and successfully restored the database. Today, I tried to perform a restore - 'restore by query' returned no results, and when I tried a 'restore by tree' and clicked the + symbol next to the drive I wanted to look...

Hi We use Arcserve for Windows 11.1 on Windows Server 2003 appliance edition. During the last few days I have been unable to view the Media Pools in Arcserve. When this first occured I decided to check the databases (which I check every 4 weeks using the dbcheck utility) but received the...

Hi folks We have a single site Windows W2k3 active directory domain. The site used to be run by a single domain controller (htl-newserver). I added another domain controller (Titan) because the original was failing. After the original failed (it eventually BSOD'd on every reboot), I made Titan...

Hi folks I have setup a VPN to our network. The network is a single active directory domain environment, and users access the VPN via a RADIUS server (on the domain controller), using their usual username/password/domain information. I have created a website in IIS that provides links to DFS...

Hi folks I have setup a VPN to our network. The network is a single active directory domain environment, and users access the VPN via a RADIUS server (on the domain controller), using their usual username/password/domain information. I have created a website in IIS that provides links to DFS...

Hi I have a question concerning the relationship between MX Records and A Records. Please bear with me on this, as I am still learning about DNS. We have just started using Mercury32 SMTP server to deliver our mail. This is sent from our private IP address and emails are sent with one of two...

Hi Is there a useful document detailing how to use the report writer for Arcserve 11.1? I am looking for real-world examples. The program help is pretty basic, and (once again :-(), I have had no luck after searching support connect using the phrases My Reports or custom reports. Once again...

Hi folks I have just set up DFS on our main Domain Controller and would like the DFS base to appear in the Open File Dialog Places Bar. I have edited the relevant Group Policy (User Configuration\Administrative Templates\Windows Components\Windows Explorer\Common Open Files Dialog\Items...

Hi I was wondering if it was possible to assign one media to a location. We have been using tapes for quite a while, and inevitably, some tapes in a backup sequence are older than others, so, some are due to expire leaving the rest 'live'. When I assign a single media from a sequence to an...

I have just installed Arcserve on a Dell NAS device running Windows 2003 Server Appliance Edition. After updating Arcserve and running the first full backup, I rebooted the server and was presented with a Windows error message saying that a service had failed to start. The event log showed that...

Hi One of my colleagues is using Word 2003. Everytime they use the Open dialog and click on the drop-down to view the list of drives they experience a long delay (20-30 secs), before the drives are shown. I have seen a MS KB article (831024), which describes a similar situation where the delay...