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I have (3)sites with (14) ASMs each,,,,the power supply is the weak link and rather frequently I have to replace defective units with power supply issues. My in-state (FL) supplier was repairing them, but now no longer. Do you know of any Nortel sites, preferrably in FL? Do you know what is the...

Customer has 2 lines that currently are delayed answered by AA (assume delay 411 ringing is set to ring 165??). Customer wants calls to be delayed answered by mailbox at jack 01. Thx

Customer's ACS is DOA. Can I use restore function from old to new processor. Not sure of version of old processor, but new one is R6.0. Thanks

403 V2.1(27) with Voice Mail Lite, calls ring to a Hunt Group with queueing turned on. The message (default)("All operators are busy...")plays for calls that are queued. Can this be changed, and the customer record their own queue message? Thanks

I have never installed a SMDR 6. How does it interface with the CICS? I have a customer (Bed & Breakfast) that has the KSU in 1 building and Reception desk in another building, only a few cable pairs in place . Also looking at TapIt call accounting software. Any input?

Customer had IP403 with 2.0 & 1 T-1 (MCI with 24 voice channels). The only short code that was set up for dial out feature was { ? . line group 0 }. Everything OK. Upgraded system to v2.1, added second t-1 card, and connected new PRI circuit, tried to set up a dial 8 group and send calls...

IP 406 2.1 customer wants wireless access throughout 1200 sq ft facility for 5 to 10 users. limited use throught out the day. Any recommendations for either the Transtalk 9040, Spectralink (customer will have wireless Access points), or other options??? Thanks

Partner II with expansion cabinet, 3.1 processor. The system will dump programmin whenever power blinks. There is a UPS inline, and I have replaced batteries on PCB. Suggestions?

I am using external call forward using routes and destinations codes. A short burst of dial tone (that the caller hears) is heard before the number id dialed. Can this be changed?

Is the new software release (I think 2.1) out yet?? Will it support (2) T1s in a 403 cabinet?

I have used flash hook transfer on a NAMM 4.0, can you do the same with a Call Pilot 100 (assuming the customer has flash hook transfer capability on their C.O. lines).

Does any one have the pin out configuration for the 355 adapter (DB 25 to RJ45) to connect PC serial port to ADMIN port on Merlin Legend. Thanks

IP403 Rel 2.0 w/ T1 (MCI circuit with 24 voice channels), intermittently (sometimes weeks apart, the system will drop or lose connection to the circuit, the Smart Jack and CSU show normal lights, no loss of service, but the 403 T1 light will go out and shortly (seconds to a few minutes) after...

Has anyone added call accounting to a Partner ACS, any recommendations. Ever heard of a Partner Reporter? Thanks

I have an extention(x231) with a voicemail box, but I do not know the mailbox number (programming by others). When I try to assign mailbox number(mb231) that matches the extention(x231), the Flash unit says that extention already assigned. I went thru Mailbox 221 to Mailbox 252, none had...

Is it possible to have "0" as NOT a valid option? Customer wants callers to force a selection other than zeroing out.

Has any one set up a Flash hook transfer with the NAMM? I know the documents say that you can, but I had trouble getting it to do so. I am trying to tranfer calls off site without using (2) lines.