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So I have a Centralized 6.3 CM with several sites running off of it with just SIP phones. Gateways are only located in the data center not at the sites. The sites span 3 states and the desire is to play a separate music on hold file by state. Where would be the best place to do this? Separate...

Looking for some assistance with setting up short dialing for location based routing. CM 6.3 96x1 phones with SIP firmware SM 6.3 We are implementing a single CM with SIP phones only to replace our CS1000 and key systems at 100+ sites. Our dialplan is 11 digit extensions so every phone...

My system CM6.3 with SIP 96xx phones SIP trunks from CLINK no ISDN or POTS lines connected. CM serves approximatley 280 different sites I'm trying to figure out a good way to change the outbound caller ID on a few sets on a per site basis. We have a small group of people that make outbound...

Strange issue here. This worked for a while and then stopped. Setup CM 6.3 AAM 6.2 SM 6.3 SIP 9611 phones We have several sites connected to this CM. The sites have main numbers that ring to a coverage path that contains a cover answer group for their site during the day and AAM at night. When...

Has anyone come across a way to get the phone out of this loop? On some of the phones that are doing this we can press * to get into the basic config menu on the others we can't.

We created a way for our users that answer a lot of calls to be able to transfer someone directly to another users voicemail box on our AAM. Our users are confusing the TRANS to VM button that is present on the SIP phones with our new speed dial button Direct VM Trans. Does anyone know how to...

Hi Deploying some 9611G SIP phones in our lab and I've come across an interesting question. I'm wondering if it's possible to display the feature keys on the main screen along with the appearance buttons. I see you can do it easily for the H.323 phones but we are deploying SIP. Thanks for the help.

CS1000 tech here. We are moving to a Centralized CM in our Data Center for approximately 200 of our sites. A question has come up in the design about how we will provide MOH and if we can customize it by site, region, etc. Since all of our sites will be served with Centralized SIP trunking from...

Anyone know of a console software solution that supports showing phone status for 300 phones? We are using a CS1000E with Release 7.5 software and 1100 series IP phones. The solutions I have reviewed only support the standard busy lamp field feature and are limited to 150 consecutive DNs.

Hi I am doing some testing to implement a age of call check in one of our skillsets in order to overflow to another. It seems the script is ignoring my IF statement for AGE OF CALL wondering if someone could give some insight. I swear it worked the first time I tested it but now I'm not sure...

How do I get the keycode file uploaded remotely to a CoRes Linux call server? I know on the VxWorks Call servers I am able to ftp the file to the cf2 directory. Just wondering if there is linux folder I can put the file in to be loaded on the Call Server.

Hi Anyone have experience connecting a CS1000M to a Polycomm RMX video bridge? I have it connected using a NI2 COT route and it works inbound with no issues but outbound the call just hangs. I see the 91-npa-nxx-xxxx coming through on the dchannel to the RMX but never see it hit our LD trunk...

Anybody know if there is a log file for when a phone registers or unregisters from a signaling server? System is a CS1000M MG with HP Sig Servers. Release 6.0. We had an issue over the weekend that could turn into a legal matter. If we can determine when a phone unregistered it would help. I...

Hi I'm working with an outbound dialer that is connected to our CS1000M MG via Line Side T1s. The dialer is having problems transferring calls offsite sometimes. They are asking for hook flash timing and disconnect guard timer settings for my PBX. XFA is present in the class of service for...

Anybody know of a beep tone generator that would work on a CS50 USB and an 1150 IP phone?

Call Pilot 201i release 4.0. Can the dial by name directory be setup to recognize first names instead of last? We have a smaller site that claims to have issues with people not knowing users last names. Some of our other manufacturers systems allow first or last name so I was just wondering.

Hi We have a new SRG50 implementation and I'm wondering about the setup. We are connected to the CS1000 using SIP. There are 4 POTS lines located at the SRG side to use to dial out while the SRG is in Local Mode. There are 8 analog devices connected to the SRG. Inbound and outbound calling is...

Hi I have setup an X-Lite Softphone for SIP testing to our NRS and have come across a problem I can't seem to resolve. I followed the FAQ and was able to register to my NRS. I am able to call the Softphone from any phone in our CS1000 network but I can't call out from the X-Lite. Using...

Hi I asked this question once before and had a few suggestions but I'm looking to see if anyone else experieces an issue like this. We have 4 different sites with this problem. 2 are CS1000M MG Rel. 5.5 and two are CS1000E 5.0. At these site we use an AT&T conference bridge for teleconference...

Hi I have configured our Three CS1000 systems to use Virtual Office. All three can use virtual office on their own sites but I have issues trying to log in as a user at another site. Site A is a CS1000M MG Release 5.5 Site B is a CS1000M MG Release 5.5 Site C is a Cs1000E Release 5.0 I have...