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  • Users: dspillett
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  1. dspillett

    Integrating CallManager with Microsoft Live Communication Server (LCS)

    Does anyone have any experience of integrating Cisco call manager with Microsoft Live Communication Server (LCS) 2005? I have an implementation of CallManager 4.1. Any help/advise appreciated. Would be interested in both integrating LCS (i.e. use PC voice to IP phone) and Click-to-dial integration.
  2. dspillett

    Anyway of Muting a 7912

    I know the 7912 doesn't have a mute button, but does anyone know if there's any way of doing something in the CallManager software, perhaps through the templates, to introduce a mute facility? We're doing a lot of conference call meetings, where general background office noise can be...
  3. dspillett

    Producing SLA Reports from ICM

    I have a live implementation of ICM on version 4.6.2. I have a requirement from the call centre manager to produce historical (and live) statistics based on percentage of calls answered within defined time limits. For example, an SLA has been taken with a customer that says we will answer 95% of...
  4. dspillett

    Using NetMeeting with Call manager - How?

    I am looking to try and configure CallManager 3.1.3a so that calls can be made to/from a PC using NetMeeting. Can anyone give me some configuration advise for CM and PC, or point me at any documentation on how I can achieve this? Thanks

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