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How do i set-up caller id for a specific group of acd phones?

I have been asked to set-up a different caller id for a specific group of Symposium phones. How can I do this?

What load do I use to print/change MCDN's? Thanks for your help!!!

Hi all, Trying to check a DSC in Nortel 81C. What load can I do that in? Thanks for your help!!!

Hi Everyone, I am trying to make changes in our Nortel 81C and came across several dn's listed as MCDN. Can any one tell me where to print these and how to makes changes on them to route them to a different destination? Thanks so much you are always very helpful!!!

Hi Everyone, I am looking for information from anyone that has had any experience (good or bad) with using the Avaya Modular messaging system with the Nortel 81C PBX's. Any input is appreciated. Thanks in advance!

Hi Everyone, I am trying to change an Agent ACD phone to SPV in CLS, however, I am getting an error: SCH5041. The phone does not have an SPID (NONE) and none of the Supervisor phones have agent sets assigned. Is there a limit to the number of Supervisor phones configured in the PBX? Does...

Hi All, I have a DN that is set-up as SCR on multiple phones (2-3904's, 1-2616, 2-500's Analog sets). User can pick up this DN from 3904 or 2616 and interrupt the ongoing converation. Is there anyway to prevent the interruption? Thanks, I appreciate your help in fixing this issue.

Hi Everyone! I need some help with Symposium. I hope someone out there can help. I currently have Symposium 4.2 and will upgrade to 5.0 soon, however, all our announcements and menu prompts for Symposium calls are in Meridian Mail. Since that (MerMail)is going away, we are trying to find any...

We have a Meridian Mail system and want to know if we can "mirror" the drive as a "backup". I currently run full backups nightly, however, if we were to lose the drive, we would like to have a spare drive mirrored to just switch out and load the backup tape. Does anyone know if this is...

Hi Everyone, We are having problems with a particular caller that is harassing one of our employees. Is there any way to block calls from a specific phone number in the Nortel 81C? We spoke to our local carrier, and have to file police reports, etc. Any information you call can provide is...

When it rains, it pours! Just looking for any information you can share on this issue. I have two loops (local) that were getting slips and bi-polar violations, worked with local carrier to "test" loops, no problem found on their end. During the trouble shooting, one loop (all 23 B-Channels)...

Hi Everyone, I am looking for assistance with the printer connected to our Nortel Meridian 81C terminal that keeps locking up. When making changes in the PBX, the printer will print a few lines, then lock up. I have to turn it off, wait a few seconds then turn it back on. I have tried...

Hi Everyone, I am trying to find out if anyone else has encountered errors when adding memory to a Symposium Users pc? Is there a maximum memory size? We are having problems adding memory to Symposium desktop Users' pcs, they are currently at 512K. The error occurs after the memory has been...

I have an IVR application (Non-Meridian product)on our Meridian 81C. The IVR has a desktop logon id on our Symposium for call statistics, however, the Call Center Manager wants to view the IVR port status on Symposium (it was previously set-up on CCR, prior to my arrival here). Does anyone...

Help! Does anyone know what I am missing on this? I have 2 PBX Attendant consoles set up to overflow to an Auto-Attendant in Meridian Mail if the call can't be answered within 16 seconds. This works great for external callers, however, internal calls to the PBX Operators receive ringing until...

Hi everyone, We received our Symposium 5.0 upgrade pack and are wondering if anyone has upgraded their own system and how easy or difficult it was to do? Has anyone upgraded their Symposium system or does a vendor have to do it to avoid any issues? Thanks for your feedback!

Is anyone out there using LCD monitors for displaying Symposium call stats in their call centers? We are looking at using LCD monitors instead of wallboards/displays. Just curious to see if anyone is using LCD's and how they are working for you. Thanks!

Does anyone know what I need to change in the Meridian 81C to include all calls made from or to a phone extension? I have made several test calls to specific extensions and internal extension to extension calls do not show up on the report. Thanks for your help!

I have two PBX Operator consoles, when both consoles are on calls, the next call should route to the auto-attendant for menu selection, however, all I get when testing this is a ring, no answer. What do I look for to make sure this feature is set-up correctly? Even if only one console is...