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I am looking for help on Connecting a 9600 to a ShoreTel with a PRI. Specifically the User vs. Network settings. I can get everything to establish with the ShoreTel as the User but I am told I need it to be the Network. I am not sure what the Fujitsu calls this. I can see calls hit the trunks...

I have a BCM in the field that is having issues. The box was working great unitl we tried to patch with the Jan Desktop patch 152. The Box will not play the Greetings that are there at all. I have tried to re-record them, export/import them and they are obviously there because I can play them...

Can any one think of a way to do an auto log-in on a mail box and also feature 986 on remote sites that utilize Centralized Vociemail?

I am having an upgrade that will not get past the health check and is saying the CDR file is over 200mb. I know thhis happens a lot and I have fixed it in the past but here is the catch. I have tried to command line into the Data files/Nortel Networks / Call Detail Recording I can get all...

New install 4.0 BCM. Call Center. Working fine for two days. Now cannot access any Vmail feature 9 option. No F981, 980, 904, 985 they all say "try again later" Sounds like a resource is locked up but cannot seem to unlock or clear it up. I do have the MAX channels for Call Center.

Ok here is my problem. I have a BCM400 in Houston and a BCM 200 in Florida. I have a Contivity 1010 at each loaction with a Branch Office tunnel nailed up between the two sites to make them all one domain. Utilizing the 400 in Houston as a call center we register all IP phones as S1 to Houston...

Ok here is my problem. I have a BCM400 in Houston and a BCM 200 in Florida. I have a Contivity 1010 at each loaction with a Branch Office tunnel nailed up between the two sites to make them all one domain. Utilizing the 400 in Houston as a call center we register all IP phones as S1 to Houston...

I have a carrier that says they can pass caller ID info over a T1 with wink start E&M trunks. I am going to meet them over at the location and turn on DNIS on the trunks. They say they are set up to allow: *DNIS*ANY Has anybody ever heard of or set this up? The end user has a BCM 50. Thanks~

I have done this a few times but it has been a while. I need to set up the CDR on a BCM 400. I have the client wrapper downloaded and also set up the CDR in the BCM to pull. (I also tried push-daily but I think it needs to be pull.) I set up a user id as my network log on and gave it CDR access...

Ok, I have a weird one. I have a site that had a MICS with a PRI. I recently upgraded the site to a BCM 400. The problem I am having is with the faxes. Several of the fax machines cannot receive large multi page faxes without dropping the calls and taking sometimes 30 - 45 minutes. The thing...