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  • Users: Fish2172
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  1. Fish2172

    BUG0195

    I keep getting this error, and have ZERO idea how to fix it. 8851 is the CDN, it points to ACD 2500. I have people logged in to catch calls and still get this error. Any help would be appreciated AUD021 00150A71 00001001 00000003 00001554 00000000 00000000 00000013 00001554...
  2. Fish2172

    Symposium sending LIVE data from Call to application

    we need to send data from a call real time to an application running on the desktop. Running SCCS 4.2 CP, Opt 11 C with latest patches for 25.40. Any suggestions? Sean
  3. Fish2172

    GAAAH! Why in the !@#$ am I getting DWC lights?

    When I have SCCS installed. I also am patched current. Option 11C with 25.40B+ Patched with P17411_1.LW, P16000#9.11c, p16001#9.11c, p16002#9.11c, p16003#9.11c and p16008#9.11c Symposium Release 4.2 with current PEPS Call Pilot 2.01 with Current PEPS So, Why the !@#$ am I getting DWC keys...
  4. Fish2172

    GAAAH! Why in the !@#$ am I getting DWC lights?

    When I have SCCS installed. I also am patched current. Option 11C with 25.40B+ Patched with P17411_1.LW, P16000#9.11c, p16001#9.11c, p16002#9.11c, p16003#9.11c and p16008#9.11c We are at current revisions per Nortel. So, Why the !@#$ am I getting DWC keys activating? To temporarily remove...
  5. Fish2172

    Bug195

    Folks, I think some of my Phantom calls/missing calls is related to this bug. Both lines affected are generating Bug0195 errors. In looking at the SIO/SM manual, it says 'BLOCK_PTR could not be found in specified queue. Procedure REMOVE. What does that mean? How do I fix it?
  6. Fish2172

    Portable phones

    My management team has asked me to provide several folks with portable phones. I dont have a clue as to how to direct them to transfer calls. Anyone have a moment to instruct I know that they will be 2500 series phones. I am looking specifically on how to program the suckers for xfer and...
  7. Fish2172

    Symposium Errors

    I have some Symposium errors that I do not know how to fix: Service Request Failure. Error code: 0. . File/Line/Func: \vsm_vob\nivsm\src\VsmRsp.cpp\1789\TSMGiveIVRRSP::Execute, no service request. Service id: [1041]. as well as: Invalid call ID: (0. Dev id: 16777264. Evt: 3. Msg: Call ID...
  8. Fish2172

    Calls sitting in Queue - never ringing skillset

    ok, odd item number 2. Have several skillsets. Calls come in, hit the queue, and sit there...for up to 2900 tics. I thought at first it was simply a case of phantom calls. I had a reboot of the symposium server to do anyway, so, with a reset of the switch - poof. Problem goes away. Or so I...
  9. Fish2172

    Automatic Logon of Supervisor Set

    Odd thing happening. SCCS 4.0 Phoneset 3904 Supervisor Setup Key 0 - ACD Key 1 - DN Key 2 - Alternate DN Now the issue - and this is really odd - a call will come in, and if the skillsets do not get it, it will AUTO LOGIN her set, and then DUMP it into her personal Voice mail. She is...
  10. Fish2172

    Help! Boss wants to have Live Operator answer BEFORE Symposium

    Ok, my boss wants a live operator to answer instead of only having the Call Pilot / Symposium scripting answer. Then have her transfer the call to the call groups. What am I missing here? I think it can be done, but I am not 100 percent positive. Sean

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