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Hi, I have been trying to log into the Web-Based interface to adjust the time, however it will not accept any login ? Can access system via ASA (TCP/IP) as logins work fine. Any thoughts would be appreciated. Steve.

Hi, Can anyone please point me in the right way : We would like to take a incoming National CLI (i.e 01234-567890) and change it to an International format (i.e - 00441234567890 UK) for use with CTI / Siebel (To create a unique database reference). We don't seem to be able to get this to...

Hi All, I am trying to find a way to program a button on a 6416D+M that will Forward Calls to a pre-desiganted extension and then activate button light to show status of divert. I have found out through tests that Send-Calls + Extension will only activate another extensions Send-Calls or own...

Hi, We have just had our Definity G3-R v8 upgraded to Media Servers and Communication Manager etc.. , I have read through previous posts and have checked Feature Activation etc.. and all looks okay : But when I press a POST-MSGS button on my station (6416D+M) it does come up with '01: In...

Hi All, We are having a problem with a few of our users, they keep receiving calls with "1001SA" on display, when answered you get dead air, nothing at all. I have checked all Agent ID's and Station Names etc.. and we do not have "1001SA" configured. Any Ideas ? Regards Steve.

Hi. If we take an extension (2000) and dial an access code for our International VPN, it will seize Trunk-3 on 01A01 and call will go through to extension on the U.S. If we take extension (3000) and dial same access code for the International VPN, it will seize Trunk-28 on 02A02 and call will...

Hi All, Has anyone come across a tool that can search within the Station record and replace BUTTON ASSIGNMENTS ? The Import/Export tool within the Site Administration does not seem to cover the Buttons. Many Thanks Steve.

Hi, Is it possible to transfer a customer to a skill(queue) but while you are transferring you can go back to the customer and explain that there is a queue and they will have to wait, so we can offer the customer other forms of contact (i.e Advise of Fax Number, E-Mail Channels etc..) but in...

Hi, We currently have some circuits down between our sites, I am trying to get the Definity to pass calls that would normally go over a Private Circuit to go over PSTN. Any ideas ? We would normally dial a 3 figure access code to access the private trunks. I am trying to be as transparent to...

Hi All, We have a strange one, we keep getting complaints from our call centre agents, sometimes when calls come through the Callmaster V does not ring, but the Call Appearance Light just flashes !!! Happens on multiple phones on different equipment cards. Regards, Steve.

Hi All, Does anybody know if it is possible to get an 'Intuity Audix' to put the incoming CLI on the start of a message if it has one, i.e - "Message From 01279444666......Hello etc.. " ??? Thanks Steve.

Hi All, It's just been noticed by one our agent Supervisors that when an agent transfers a call to a VDN or another agent etc.., the time it takes registers in the 'Agent Breaks' AUX state, so if you transfer a lot of calls it looks like in CMS you take long breaks. Any ideas ?? I am...

Hi All, Does anyone deal with a supplier that can offer a good deal on the Definity Pre-Formatted Rewritable Optical Disks ? I think £294 each is a bit OTT from Avaya. It is for a ECS R8r. Many Thanks Steve.

We are experiencing intermittent freezing of CMS Supervisor report windows on various PC’s around our site (Windows 95, Windows 2000). We have carried out network connectivity tests (PING etc..) to the CMS server from a few PC’s with the problem, and found no issues. I would appreciate any...