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Hi All I have a problem with my 4610 Ip phones, I want that the agent with his headset, answers the call automatically without to press the headset button. I have set up on station the auto-answer but it doesn’t work. What I can make? Thank you. Davide

Hi I have a vector like this: wait-time 0 seconds hearing ringback collect 5 digits after announcement 200 (“Please enter your customer number) goto vector 8 if digits = 10 goto vector 9 if digits = 11 goto vector 10 if digits = 12 route-to number 0 with cov n if unconditionally But I have...

HI All is There someone that can give some information to me on integration between a PBX definity, a IVR conversant and a CTI Avaya IC?In particular regarding information the serve vox and its configuration. Thank you. Davide

Hi I have in alarm report an alarm on port 01A0117 ETH-PT. Do you Know this alarm? I don't understand it. Thank You. D.

Hi I Haven't the application CallCenterQ to manage the Outbound call In AIC Architecture, but I need to create a List of Outbound Call (addressbook)into the agent bar. Is there another way to create it with no having the CCQ apps. Thank you very much. bye Davide

Hi I have created a new code of access to the trunk to PSTN, while with old code (zero) appears the Dnis of the number called in the report, with my new code (8) I don't visualize it. Which parameter I must to set on Definity to see DNis? Thank